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Posts: 1
Registered: ‎07-25-2019

Double Charged

Hi! I made a purchase at California on january and I bought a computer and a anti virus. The thing is that when I payed the anti virus wasn´t discounted from the account but it was only gonna be charged when I activated it. When I activated the anti virus it double charged me and I had to call my bank and they told me the problem was with best buy and not with the bank so I really need a solution because for the moment I had to pay twice.


If you could help me that will be amazing!


Thank you

Posts: 3,784
Topics: 77
Kudos: 238
Solutions: 185
Registered: ‎08-21-2017

Re: Double Charged

Hello, pradathrasher,


Welcome to our community forum and thank you for taking the time to let us know about your purchase. I know I wouldn't want to pay more than I needed to for any product. I'd like to take a deeper look in to this transaction. Can you please send me a private message with a few more details? I will need to verify your:

Full name

Email address

Phone number

Customer service PIN (if available, located at bottom of receipt)


You can send me a private message by clicking the button at the bottom of my post. I look forward to digging deeper in to this.

AndrewB|Social Media Specialist | Best Buy® Corporate
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