12-03-2017 11:16 PM
12-17-2017 02:27 PM
Welcome to our Forums and thank you for reaching out to us regarding your TV exchange. I apologize for the delay in responding to your message, we are working as quickly as we can to respond to all the messages we have received this holiday season. I am sorry to hear that the TV you purchased was damaged after you purchased it. I'm happy to look in to this to see what options are available.
Our Return & Exchange Promise does not allow us to accept broken or damaged items. This means that we would not be able to process this request for you. I see that you contacted our customer service line and they have been working with you to try and find a resolution to this matter. I would recommend continuing to work with them for further assistance.
Please let me know if you have any further questions or concerns, I am happy to assist you as much as possible.
12-17-2017 03:32 PM
12-18-2017 09:26 AM
Thank you for your response. I see that our phone support agents were working with our Best Buy Jantzen Beach store location to get some further information about this TV. As I mentioned they are working to determine if it's possible to provide a return or exchange on this product.
Please let me know if you have any questions, I am happy to help you as much as possible.
12-22-2017 10:59 AM - edited 12-22-2017 01:02 PM
I am sorry to hear that you haven't been able to get some further information regarding this TV return. I am happy to help you look in to this to see how I can assist you.
I see that our customer service line has investigated this and made the determination that only the Best Buy Jantzen Beach store location can make the determination to allow a return or exchange for this TV. If you would like, I can reach out to their management team for further assistance in this matter.
Can you please send me a private message with some further information about your purchase? I will need your:
Customer service PIN (located at bottom of receipt)
Names of any associates you spoke to in store.
To send a private message please click the button at the bottom of my post across from my name. I look forward to your response so I can further assist you in this matter.
Social Media Specialist
01-05-2018 11:16 AM
Hi there Brenda-
I am disappointed to hear that Craig has not called you back regarding this exchange. I have reached out to our Best Buy Jantzen beach location and was told that Craig should be following up with you. Has he been able to contact you yet?
Please let me know so I can see how to best assist you.