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Posts: 2
Registered: ‎12-19-2017

Didnt receive free item as advertised

i bought a
WD - easystore® 1TB External USB 3.0 Portable Hard Drive - Black and said it included free a $20 TO SPEND OR 8x8 PHOTO BOOK - Shutterfly [Digital Download Add-On]


The cashier said i would receive it in my email but havent please help.
Posts: 3,914
Topics: 80
Kudos: 242
Solutions: 190
Registered: ‎08-21-2017

Re: Didnt receive free item as advertised

Hello Lorenleon-


Thanks for taking the time to reach out to us regarding your Shutterfly promotion. I am sorry for the wait in getting a response to your message, we are working as fast as we can to respond all off the messages we have received this holiday season. Shutterfly is an awesome way to get professional level photo printing for a great price so I am disapointted to hear that you haven't received your code yet. I'm happy to research this for you to see how I can assist you in this matter.


Can you please send me a private message with some further information about your purchase? I will need your:


Full name

Email address

Phone number

Customer Service PIN (located at bottom of receipt)


To send a private message, please click the button at the bottom of my post across from my name. I look forward to your response so I can help you look in to this. 

AndrewB|Social Media Specialist | Best Buy® Corporate
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