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Posts: 1
Registered: ‎08-18-2019

Didn’t get my free item

I shopped online for a tv but didn’t do purchase to pick up in store. Instead, we just went to the store and purchased. Online, I was supposed to get the free SLING Tv and an echo dot. I purchased in store and see I got the SLing tv but I did not receive the echo dot. I forgot to mention it and the salesman did not mention either. I just thought about it after I returned home, about 45 minutes from the store.
Valued Contributor
Posts: 1,491
Registered: ‎02-07-2011

Re: Didn’t get my free item

Some offers are online only. It may take a few days before the moderators respond to you here, it may be faster to call the store and ask them directly.
Posts: 278
Topics: 12
Kudos: 49
Solutions: 18
Registered: ‎02-08-2019

Re: Didn’t get my free item

Hey, Cortneyanne6,


Thanks for reaching out to us! As nckhammond mentioned, we do have certain offers that are online only. I'd be happy to look into this for you further if you'd like, though! Please send us a private message with your full name, email, and phone number. You can send me a message by clicking the blue button in my signature. Smiley Happy 


Looking forward to hearing from you, 

Meg|Social Media Specialist | Best Buy® Corporate
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