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New Member
Posts: 1
Registered: ‎09-13-2019

DVD missing

So I bought a Endgame Blue Ray DVD about 3 hrs ago and when I got home I noticed the plastic wrap was torn and when I opened the case the DVD was missing. I am going to go tomorrow morning back to the store to let them know but what will be the process.
Regular Contributor
Posts: 867
Registered: ‎02-09-2011

Re: DVD missing

Generally speaking you just tell them what happened and they will swap the movie out for the same title/version (Endgame DVD/Bluray combo). It should be a fairly straightforward experience.
I am not a forum moderator nor voice of corporate. One of the corporate moderators will be with you as soon as they can for the official response from Best Buy. The forums work on a first come, first serve basis and it can take a while for a response.
Posts: 2,296
Topics: 31
Kudos: 107
Solutions: 123
Registered: ‎10-19-2017

Re: DVD missing

Hello, Claudia6009,


Welcome to the forums!


I appreciate you reaching out to us regarding your Avengers: Endgame Blu-ray purchase. I would be reaching out to someone as well, if something similar were to happen to me. Were you able to get this resolved?



Deysha|Social Media Specialist | Best Buy® Corporate
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