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New Member
Posts: 1
Registered: ‎12-20-2017

Customer service

I recently purchased an item at one Best Buy store where the service was spectacular, to turn around and be treated so terrible at another.  Another store would not exchange and item that i was told over the phone that they would exchange, went 45 minutes out of my way to get the color  item i wanted to be treated with straight disrespect.  They would not simply EXCHANGE the item I purchased for the color that the store I initially bought from did not have.  I am so upset i might even just return the product.  Very sad with the service I received. 

Posts: 3,914
Topics: 80
Kudos: 241
Solutions: 190
Registered: ‎08-21-2017

Re: Customer service

Hi there A518-


Thank you for registering to our Forums and taking the time to write us regarding your experience exchanging an item at one of our stores. I apologize for the delay in responding to your message. We are working as quickly as we can to respond to all of the messages we have received this holiday season. I am disheartened to hear that the store you visited was not able to process this exchange to your satisfaction. Our Return & Exchange Promise should make most exchanges quick and easy and I am sorry that this hasn't been your experience so far. 


Luke forwarded me the private message you sent him regarding your experience. If I understand everything correctly, you were looking to exchange an iPad you originally purchased for a different color and the store you visited was not able to get the new iPad for the same price as the original one. Is that correct? Typically our Price Match Guarantee  allows us to price match the exact same item from one of our competitors, including the color. If this sale was no longer going on or a different color was on sale we typically aren't able to process this price match. 


Can you please send me a private message with more information about the store you visited and the name of the manager or associates that helped you. I'd like to reach out to them on your behalf to see if I can get some more information about this exchange. I look forward to your response so I can further assist you. 

AndrewB|Social Media Specialist | Best Buy® Corporate
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