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New Member
Posts: 1
Registered: ‎12-23-2017

Customer Service Experience 12/23/217

Today I went into your store looking for two items. A solar panel for my Arlo Pro system and a Logitech - MX ERGO Plus Wireless Trackball Mouse - Graphite. There were five mouses sitting on the shelf for 49.99. I decided to make my purchase and I asked an associate would he assist me with making sure I get the pricing posted on the shelf. He did his research, then pulled the pricing off the shelf, and then stated the pricing is wrong. I probably could understand if only one mouse was sitting in the wrong location but not five. After he took down the pricing I said "can you make sure I get the mouse that's posted on the shelf"? He stated we can't honor that. This is foul and I should have been able to purchase the mouse at the price posted on the shelf. Going forward I will make my best to shop via Amazon.


5299 Eldorado Pkwy
Frisco, TX 75033
Posts: 2,251
Topics: 30
Kudos: 124
Solutions: 119
Registered: ‎10-19-2017

Re: Customer Service Experience 12/23/217

Hello tinymac,


I’m sorry for the delay in our response, as we have seen an increase in traffic during this busy holiday season. Welcome to the forums, and I’m happy to address your concerns moving forward.


While we do our very best to ensure all products are properly labeled and in the right place, we are human and mistakes happen. Never the less, we always expect our employees to be as professional as possible with our customers under all circumstances.


I was able to find your purchase with the credentials provided during your forum signup, and I am happy to see the one you purchased was, in fact, on sale for half of the price mentioned. I have addressed and documented this at a corporate level for internal review for you. I’m sorry you had to go through this. Let me know if you need any further assistance.


Thank you for posting!

Deysha|Social Media Specialist | Best Buy® Corporate
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