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K80
New Member
Posts: 2
Registered: ‎08-07-2019

Customer Experience

   After minutes upon a couple hours of not being able to find a link to voice my store experience, I 've anded here to talk about it. Yesterday, I went to a Best Buy store across town to get a screen protector exchanged for my phone, and to do a return. I had to grab a new screen protector, and was told to go over to customer service so they could apply it (mobile seemed pretty busy). From there, I was not too pleased with how I was being treated at the coutner. It took (probably) 5-15 minutes of explaining the same thing over for a new screen protector to be installed, (and I feel) I had some attitude from the representative. I looked at the protector after being installed, and it was scratched on both sides, but that could be from daily use? But it's been only a day and the phone has not been dropped or anything. 

Long story short, this definitely was not the best experience I have had. 

Posts: 324
Topics: 21
Kudos: 131
Solutions: 12
Registered: ‎10-03-2017

Re: Customer Experience

Hello, K80,

 

Thanks for connecting with us on the Forums! 

 

I know how important a screen protector is on your phone, and I also enjoy being able to have mine exchanged for a new one when it breaks. I'm also sorry to hear that your experience while working with our store team wasn't what we had hoped for you. We're happy to discuss this further with you to see what can be done to help out further. 

 

Since your visit and having your new screen protector put on, have you had the chance to speak to a store leader about working with the customer service team there?

Thanks,

 

Cameron|Social Media Specialist | Best Buy® Corporate
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K80
New Member
Posts: 2
Registered: ‎08-07-2019

Re: Customer Experience

   Did not have a chance to. I didn't want to escalate things with the team member and myself by asking for a store manager, or anyone in management. 

Posts: 324
Topics: 21
Kudos: 131
Solutions: 12
Registered: ‎10-03-2017

Re: Customer Experience

K80,

 

Thanks for the reply!

 

Moving forward, if you are unhappy with the installation and service that you had received, we would recommend speaking with the leadership team there as they would be the ones who can best address your concerns for you. If you'd like for me to get in touch with them for you to have them be prepared to work with you on this, that is just fine too. 

 

Let me know!

Cameron|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!