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Posts: 1
Registered: ‎05-20-2020

Complain Against Manager (Discrimination)

[ Edited ]



I bought a Surface Pro 7 on May 5th, 2020, from BestBuy, located at 3351 Mall Loop Dr, Joliet IL 60431. and when I reached home and opened it, I realized the stand from one side was broken, It was not fully broken, but the one corner of the stand was out. I went back to the store right away and explained the problem with the laptop to the employee. He called Store Manager, whose name was Kyle, and he looked at my laptop. He tried to fix it but be broked it more. And he refused to return/exchange the laptop. It was only 1 hour after I bought the laptop.


He was rude to me and said I couldn’t exchange the laptop, and you have to talk to the Corporate Office for exchange. I came back home and called the Corporate office. The Corporate office generated a ticket (Ticket No: {removed per forum guidelines} and told me to go back to the same store and give this Ticket number to Store Manager, and he will exchange the laptop. I went back to store and ask for Manager, first, he said to his employees I am not coming, when I insisted he came out of the store and said “I am refusing the exchange” and I don’t want to take any ticket number, call back to Corporate Office and tell them that Store Manager is not accepting exchange.” Initially, he told me to contact the Corporate office, and now he was refusing to accept the return/exchange.



I went back home and called Corporate Office again and explain the whole story. They said Store Manager should exchange the laptop since you just bought it, and there was a defect on the item. I ask for a suggestion then they told me to go to a different store. I went to Indiana to exchange the laptop, and they exchange it for me. And Finally, I got a laptop which I paid for.



Here I want to register to complain against Store Manager Kyle of the above-mentioned location because he has the right to exchange the laptop. Still, he discriminates against me and refuses to exchange the laptop. And this is ridiculous. I want BestBuy to register to complain and follow up with me on this discrimination.

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Registered: ‎11-30-2015

Re: Complain Against Manager (Discrimination)

Hi, nomikazmi,

Thank you for writing to Best Buy. I apologize for the delay in response during these difficult times.


Here at Best Buy, we take claims of discrimination very seriously. We want all of our customers to feel comfortable in our stores, and I'm sorry that you were left feeling differently. While our stores do reserve the right to refuse returns, I'm glad that another location was able to help you with getting things processed through. Can you please share a little bit more information on what was said or what behaviors were displayed that left you feeling like you were being discriminated against? On what basis do you feel you were being discriminated against (race, age, sexual orientation, political affiliation, etc.)?


I can understand that these are difficult conversations to have, and I want you to feel comfortable with sharing more details about your concerns. If you would rather make this conversation more private, you can do so by sending me a Private Message. You can find a link to send a Private Message in my signature.



Fey|Social Media Specialist | Best Buy® Corporate
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