11-16-2019 06:01 PM
11-20-2019 11:31 AM
Thanks for reaching out on our forums, sharblaze!
I love spending time in the store, but maybe not that long!
In our Return & Exchange Promise, we mention that you may be charged for any promotional item that you receive as part of a bundle. You can read that here: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800...&CMP=ocss.
If you'd like, I can take a look into your purchase for you. If you want, you can send me a Private Message by clicking on "Private Message" button in my signature. If you do, please provide your full name, email address, and phone number.