12-26-2017 08:31 PM
01-05-2018 12:02 PM
Hello Mlovely –
Thanks for reaching out to us, and for your patience while we work to respond to everyone during this very busy time of year. The Neon Joy-Con variant of the Switch has been difficult to keep in-stock since its release, and has been exceedingly popular. That said it’s quite concerning to hear after searching diligently you were able to secure one, however it arrived defective. Your clear disappointment with this is absolutely understandable, and I apologize that we were unable to provide you with a replacement during your visit to your local store.
If your local stores did not have another Neon Joy-Con model to replace your defective one with than we should have offered either a full refund or exchange for a Gray Joy-Con variant since BestBuy.com is also sold out of Neon models. I absolutely understand not being satisfied by those options, however they are the only resolutions we’re able to offer due to supply limitations. I do thank you for taking the time to post and share your experience with us here, and invite you to post again should you have any questions or other concerns we may address and be of assistance with.