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Posts: 1
Registered: ‎12-27-2017

Bought new TV and never received sling TV code

I just bought a new Samsung TV that was supposed to come with a code for 30 days of sling TV

I never received the code, is there anyone that can help me with this issues?

Thank you
Posts: 1,888
Topics: 55
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Registered: ‎10-19-2017

Re: Bought new TV and never received sling TV code

Good Afternoon, maniator,

Thanks for reaching out to us on the forum with that concern!  I’m sorry for the delay in our reply; with the holiday season we have been playing catch up in trying to answer all of the outstanding questions.  I would be happy to do what I can to assist now, though.

Congratulations on your new Samsung TV!  The free trial for Sling TV is a pretty cool offer with your purchase so I’m disheartened to hear that you haven’t received your code yet.  Generally speaking, the Sling TV code shouldn’t be emailed out to the purchaser until the order is fulfilled, so if you are still waiting for delivery or store pickup that could be why you haven’t seen the code come through.  

If you’ve already received your TV, sometimes the code email will be redirected into your spam, junk, or promotional folder.  I would advise that you should check those folders for the email, just in case.  If you still haven’t received the email, I would be happy to take a look at this further.  In order to do that, please send me your order number and email in a private message by clicking on the blue “private message” button in my signature. 

Thank you,

Kayla|Social Media Specialist | Best Buy® Corporate
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