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Posts: 1
Registered: ‎12-27-2017

Bought brand new game and it doesn't have factory sealed shrink wrap?

Bought brand new Story of Season trio for 3DS recently. It came with the bonus plushie taped on front of the game box without the factory shrink wrap. It has one of those reseal shrink wrap sealing the plushie together with the game. From the way it is packaged, the game box is serious deformed like it has been out in the rain (all wrinkled) and a big dent in the corner. Anyone recived something like this? This is unacceptable.

Posts: 3,889
Topics: 80
Kudos: 239
Solutions: 190
Registered: ‎08-21-2017

Re: Bought brand new game and it doesn't have factory sealed shrink wrap?

Hi there YingZhou-


Welcome to our Community and thank you for taking the time to write to us regarding your order. I am sorry for the delay in responding to your message, we are working as fast as we can to respond to the messages we received this holiday season. I am disappointed to hear that this game arrived in bad condition. I know I like to keep all my video games looking nice so I can completely understand your frustration in seeing a game show up like this. I'm happy to look in to this to see how I can assist you.


Can you please send me a private message with some more information about your order? I will need your: 


Full name

Email address

Phone number

Shipping address

Order number


To send a private message please click the button at the bottom of my post across from my name. I look forward to your response so I can further assist you. 

AndrewB|Social Media Specialist | Best Buy® Corporate
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