12-29-2017 05:05 PM
Solved! Go to Solution.
01-07-2018 05:02 PM
Good Evening dkeschner,
Welcome back to the forums!
I'm sorry for any inconvenience you may have faced with your birthday coupon. It's one of the great benefits we offer our loyal customers as they shop with us.
When it comes to the birthday coupon promotion, it is given at random and not guaranteed on a yearly basis. Also, the coupon itself is a one-time use item. This means that once it is redeemed in any way, shape or form, it can no longer be used or reissued. This includes in situations where orders are cancelled or returned.
I know this may not have been the answer you expected, but I hope that should any other issues, questions or concerns arise you will reach out to us for assistance.
01-07-2018 05:23 PM