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Posts: 1
Registered: ‎08-11-2019

Best Buy won't accept return on Oculus Quest due to serial number issue. IT CAME LIKE THAT

At a loss for words and ideas.

 

Tried to return my Oculus Quest that I purchased online at store at Topanga Canyon, CA.

 

Lady at desk won't accept return because serial number on device doesn't match on box.

 

Online research tells me it's supposed to be this way, that a bundle is supposed to have different serial # on the individual devices. Either way, obviously I know that I didn't try to scam them but I how am I even supposed to argue this?

 

Best Buy is literally scamming me out of $400+ dollars, when the only reason I purchased it is because of the option to return. I am within the 14 day window (although that is running out fast).

 

Requesting help with this issue, thank you.

Posts: 218
Topics: 9
Kudos: 38
Solutions: 15
Registered: ‎02-08-2019

Re: Best Buy won't accept return on Oculus Quest due to serial number issue. IT CAME LIKE THAT

Hey there, JungShin,

 

Thank you for reaching out to us about your Oculus return. I'd suggest returning this by mail, if you are still within your Return & Exchange Promise period. If you aren't, I'm happy to reach out to your local store and see about an exception, as this is common with the serial numbers and they may just not know. I'm happy to help, just send us a private message with your full name, email, and phone number. Smiley Happy 

 

Best, 

Meg|Social Media Specialist | Best Buy® Corporate
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