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New Member
Posts: 4
Registered: ‎08-19-2019

Best Buy Store Refused to Price Match To Costco

I went to the Best Buy in Copperfield (Houston) to order an LG LFXC24796S refrigerator that was also on sale at Costco. The assistant manager checked that it was the same model and agreed that it was and also agreed that Best Buy does price match to Costco since they are a local retailwr. He then noted the price difference and said it was too much, telling me, "We have the right to refuse to price match."

How can he refuse to price match if it's a "Guarantee"?
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Valued Contributor
Posts: 1,430
Registered: ‎02-07-2011

Re: Best Buy Store Refused to Price Match To Costco

not sure about the "to much", but when i pasted that model into costcos website it says "member only item" which gives best buy a reasn to deny the price match per thier rules.

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New Member
Posts: 4
Registered: ‎08-19-2019

Re: Best Buy Store Refused to Price Match To Costco

According to their website, they do price match even if it requires login: https://www.bestbuy.com/site/help-topics/best-buy-price-match-guarantee/pcmcat297300050000.c?id=pcmc....

"Does Best Buy match the prices of a Warehouse club?
Yes. We do match the prices of Warehouse clubs as long as the Warehouse club is a local retail competitor, has an identical immediately available product and all other price match criteria are met. If the Warehouse club website price requires a membership ID or login to view, price match is only available in a Best Buy store (not via phone or chat) and must be a live offer (not a screenshot)."
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New Member
Posts: 4
Registered: ‎08-19-2019

Re: Best Buy Store Refused to Price Match To Costco

For full context, the assistant manager refused to price match and offered instead a 10% discount from BB's price, which was still several hundred short of Costco's.
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Valued Contributor
Posts: 1,430
Registered: ‎02-07-2011

Re: Best Buy Store Refused to Price Match To Costco

i dont disagree with you, however many of the stores take the "Pricing only available to select groups of customers" exclusion to include having to join a warehouse to get the price. 

a moderator shoud be with you in time, however if its not on sale by the time they get to you it wont matter.

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Posts: 4,535
Topics: 134
Kudos: 307
Solutions: 216
Registered: ‎08-21-2017

Re: Best Buy Store Refused to Price Match To Costco

Hello, Aktran88,

 

Thank you for taking the time to visit our community forums and letting us know about your experience at our Best Buy Copperfield. I can certainly understand wanting to make sure you get the best deal and I would be glad to give you some more details about our Price Match Guarantee. After taking a look at this product listing, I do see that is is advertised "While supplies last". We are unable to process a price match for a product that is listed in limited quantity. With that said I would like to reach out to this store to try and get some more details. Do you remember the name of the manager you spoke to during your visit? What date and time did you visit?

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎08-19-2019

Re: Best Buy Store Refused to Price Match To Costco

It was around 3:45pm CT on August 19. The assistant manager's name started with an A. I don't think there issue was the fact that Costco had it "while supplies last." The person told me that the Costco price was too low and he could not price match it. With I asked about the "guarantee," he explicitly told me, "we have the right to refuse to price match." He then offered 10% off BB's price as the lowest he could go.

Please do reach out. I would like to know whether BB does have a "guarantee" or if there is a right to refuse. Thanks!
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Posts: 4,535
Topics: 134
Kudos: 307
Solutions: 216
Registered: ‎08-21-2017

Re: Best Buy Store Refused to Price Match To Costco

Thank you for your response, Aktran88,

 

I'd be happy to continue looking in to this. I'd like to document this here at our Corporate Campus as well, can you please send me a private message with your:

 

Full name

Email address
Phone number

 

You can send me a private message by clicking the button at the bottom of my post across from my name. I look forward to hearing back from you!

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!