07-23-2019 03:25 AM
I bought an Armor Edge screen protector for an iPhone xsmax Y Best Buy in April and had it unsuspecting there. It has broken and I want to make sure I can have it replaced in store tomorrow via the warranty. I've seen different information from different best buy answers.
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07-25-2019 11:46 AM
Hey there, Lroach1983,
Thanks for taking the time to reach out! I certainly understand trepidation when seeing multiple answers when speaking to agents or perusing our forum. I’ll be happy to clarify!
Though most screen protectors carried in our stores do not have replacement services in store, currently, Armor Edge screen protectors that were purchased and installed at Best Buy should be replaceable in store under the manufacturer warranty. In your message, you mentioned that you were planning on heading into your local store on Wednesday. Did you end up heading in? If so, how did everything go?
07-26-2019 11:01 AM
That’s great! I appreciate you following up so we can know you’ve been taken care of in the way we would expect. We love to help, so if you have other questions in the future, feel free to reach back out.
09-12-2019 03:51 PM
This topic has been moved to Customer Service under the board Other Customer Service Support for further review.
09-12-2019 04:24 PM