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Posts: 1
Registered: ‎12-22-2017

3 HORRIBLE EXPERIENCES WITH CUSTOMER SERVICE

First being when I was told in store that I would not be receive my fee item that was part of a promotion you are running along with buying the B.B.-e9 droid. (Free watch band)
Long run around with the manager at the store only to be told to wait for him to call me, we’ll that ways days ago and the promotion ends tomorrow.

I called customer service to be blown off when I asked 3 times for a supervisor. I was told to handle it with the manager at the store (the same manager that hasn’t called me back & has given me the run around)

3 attempt was to call customer service and get a new agent but it seems like a standard to tell your customer that you can’t do anything to help them. I am shocked. As a Best Buy card member I can’t believe I have wasted my money at your store. Clearly you do not care about your customer or that you falsely advertise.
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Posts: 2,248
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Registered: ‎10-19-2017

Re: 3 HORRIBLE EXPERIENCES WITH CUSTOMER SERVICE

Greetings, Jaybeme!

 

I apologize for the delay in our response, as we have seen an increase in traffic during this busy holiday season. Welcome to the forums, and I’ll be happy to address your concerns moving forward.

 

I am disappointed to learn you haven't been able to get any assistance getting this resolved via the store manager, or our Customer Care Team. In regards to the Force Band that was being offered with your purchase, this was a limited supply free with purchase offer. Unfortunately due to their limited availability, stores distributed them on a first come first serve basis.

 

At this time we do not have any additional inventory of this item, and are unable to provide you with one as we do not provide rain checks for items out of stock. I realize this may not be the answer you were hoping for, and I apologize for any further disappointment this news may cause.

 

I appreciate you taking the time to write us about this. Please, let me know if you need any further assistance.

 

Kind regards,

Deysha|Social Media Specialist | Best Buy® Corporate
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