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Posts: 1
Registered: ‎09-21-2019


My husband went on deployment. I went into best buy in our area and told them I needed to fix my broken smart watch. I was told it he needed to be present because the card, account and warranty was under his name and they couldn't speak to me. He came back and we tried to get it fixed this weekend just to be told our warranty was 2 months expired and there isn't anything that could be done about it other than to buy a new watch. I think this is extremely unfair as they told us we had to wait for him and when he gets back then everything is expired and there isn't anything they can do. When we called customer they are extremely hard to understand and then when asked to speak with a manager on 2 different phone calls, the first time they hung up with me after having me on hold for 42 minutes and the second time they put me on hold for 37 minutes and they same person came on the phone and just gave a different name saying the same thing. Highly disappointed as this was out of our hands, I was told to wait until he gets off deployment just to be told it's too late and to just buy a new one! Is this just a marketing tactic to get card holders to spend more money?! VERY DISAPPOINTED. Then you can never get in touch with corporate!
Posts: 130
Topics: 4
Kudos: 15
Solutions: 1
Registered: ‎12-04-2018

Re: Watch

Greetings, YahmiseBordies.

Welcome to the Community here on the Best Buy Forums. Although, I do sincerely wish it were under better circumstances. As someone who uses their own smart watch daily, I absolutely understand wanting to get this addressed as soon as possible.


While I would not be able to guarantee a specific outcome at this time, I would be more than happy to dig a little deeper and see what may be possible to help out here! Since posting here on the Forums, have you received any additional support with your smart watch?

If not, please feel free to send me a Private Message containing the following information:

  • Your full name
  • Phone number
  • Email address


From there, I should have enough to start investigating further. To send me this message, please click the blue "Private Message" button located below in my signature.

Happy to help,

Michael|Social Media Specialist | Best Buy® Corporate
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