10-02-2019 11:48 AM
Solved! Go to Solution.
10-04-2019 01:37 PM
Hi there, kristineguidry,
Welcome to our Best Buy forum community! As someone who uses my laptop daily, I can imagine what an inconvenience it would be on my everyday life if mine was out for repairs for over a month. That's far from the stress-free repair process we meant to provide.
While I wish that things had gone differently for you, I appreciate you taking the time to share this with us so we can step in. We're also not fans of not getting a call if a call-back was promised, so I can understand why that would leave you feeling discouraged on top of everything else.
That said, I hope to turn your experience with this around. For me to get started, can you please use the "Private Message" option in my signature below to share your full name, phone number, email and repair service number?