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Posts: 2
Registered: ‎09-18-2019
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The worst experience ever

I am having the absolute worst experience ever with Geek Squad customer service. My experience is so bad that I do not recommend these services any longer. I dropped my laptop off on August 1, 2019 and I STILL do not have it back. I finally receive a notification that it was shipped on the 27th. I click on track, and it brings me to another screen that has info and another tracking number. I click on that tracking number and it says it was delivered to Jose on the day before it initially said it shipped. I call the store and the gentleman says it shipped two day air and I should check back on Thursday or Friday. Thursday or Friday? It shipped 2 day air on the 27th and I should check back on the 3rd or 4th? Over 60 days I have been waiting. There are so many negative experiences to report, I do not think I have room. Don’t worry about getting a call back from a manager when you are told you would, that’s a laugh. What is even more frustrating is that I can never get a straight answer and basically the service doesn’t matter because I’m stuck. Is that the goal of Geek doesn’t matter because our customers are stuck. I really want them to keep it and refund my money so I can purchase one elsewhere. I am beyond fed up and absolutely do not feel heard. At. All.
Posts: 698
Topics: 58
Kudos: 153
Solutions: 31
Registered: ‎10-19-2017

Re: The worst experience ever

Hi there, kristineguidry,


Welcome to our Best Buy forum community! As someone who uses my laptop daily, I can imagine what an inconvenience it would be on my everyday life if mine was out for repairs for over a month. That's far from the stress-free repair process we meant to provide.


While I wish that things had gone differently for you, I appreciate you taking the time to share this with us so we can step in. We're also not fans of not getting a call if a call-back was promised, so I can understand why that would leave you feeling discouraged on top of everything else. 


That said, I hope to turn your experience with this around. For me to get started, can you please use the "Private Message" option in my signature below to share your full name, phone number, email and repair service number?



Elle|Social Media Specialist | Best Buy® Corporate
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