10-03-2019 04:37 AM
10-05-2019 01:03 PM
Welcome to our community, though I wish we were meeting under better circumstances. It’s never fun when a piece of tech isn’t working correctly, but I’m glad to hear that you invested in a Geek Squad Protection Plan (GSP) so that we can hopefully help you get back up and running.
With gaming consoles, you can see more about service for those items on our gaming console and handheld protection informational page here. In my experience, a product replacement would not typically be the first step under the terms of such a plan for a console like an Xbox One X since there are often repair options. As you have a plan, though I know it can be difficult to go without your console while it is sent out, I would recommend working with your local store to get that process started. If you have questions about your plan and what is covered, please know that you should be able to view your particular plan details by selecting the correct purchase date drop-down from the link here. Either way, I hope this helps to clarify your best step to move forward. Please let me know if you have other questions as I’m always happy to help.