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Posts: 18
Registered: ‎10-15-2019

Order Number Not Found Issue

[ Edited ]

I had my Alienware repaired Sep 23, 2019 in Henrietta Bestbuy of Rochester NY due to a missing space button.
Sep 27 got email says waiting for parts.
I checked today Oct 16th, says my order number not found.
I am so angry and disappointed: 1. Given the order number : {removed per forum guidelines} is now “ not found”. How do I get my laptop back?
2. Even if I get my laptop back luckily, I doubt I can get it repaired before my repair insurance expires. A space button took my “geek squad” 27 days already, seriously?
I demand an answer and if I don’t see any reply in a week. I will sue Henrietta Bestbuy or your whole company. I will sell my car, sell everything just to sue you and to let everyone know that you are a terrible company.

Posts: 278
Topics: 12
Kudos: 49
Solutions: 18
Registered: ‎02-08-2019

Re: Order Number Not Found Issue

Hey, cwu59,


Thanks for reaching out to us, and welcome to the Best Buy Forums. I'd be happy to look into this,  and I apologize for any inconvenience, as I would want to know where my repair is, too! Please send me a private message, located in my signature below, with your full name, email, and phone number. 




Meg|Social Media Specialist | Best Buy® Corporate
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