10-02-2019 12:58 PM
10-04-2019 06:25 PM
Welcome to Best Buy’s online community! I am glad to know that you turned to Best Buy for help when your TV stopped working. While I know that repairing the TV is time-sensitive because of the Geek Squad Protection Plan (GSP) is expiring soon. That can also add to the anticipation of getting a technician out to your home and determining the issue with your TV.
The experience that you had when originally calling to make a repair appointment, is not one that we would like our customer to receive. I understand that the TV was installed by Best Buy, and due to its location, it would be hard to read that serial number. I am glad to know that you were able to get an appointment set up. However, it must have been upsetting to see that the hours of the appointment didn’t coordinate with your personal schedule. I am sorry for the trouble that you had set the appointment up, and we hope that the technician is able to determine the issue with your TV so that you can enjoy your streaming subscriptions.
Thank you for taking the time to share your experience with our team.