09-23-2019 02:22 PM
09-26-2019 12:07 PM
Welcome to our Community here on the Best Buy Forums. Although, I do wish it were under better circumstances. As someone who personally relies on their own computer for both business and personal reasons, I absolutely understand wanting to get this resolved as soon as possible.
While I would be unable to promise a particular outcome at this time, I would be more than happy to take a closer look at your Service Order!
Please feel free to send me a Private Message containing the following information:
From there, I should be able to gain a better understand of what may be possible. I look forward to hearing back from you.
All the best,