09-26-2019 09:56 PM
09-28-2019 07:28 PM
Thanks for registering with the Best Buy forums to send us your post! I'm not entirely sure why these trainings were not put into motion at the store you visited, but we do appreciate your time and patience while they took a closer look at how they could help.
You bet a moderator could swing by to make sure the store has the appropriate materials to coach and train the employees who may not know about the program you're referring to! Sadly, time is not something the moderators compensate for, but if you're looking for any compensation for this, I would highly recommend working with the store until a moderator is able to stop by and provide an official response for you!
09-28-2019 07:30 PM
I should fully disclaim that I cannot tell you what outcome would take place when you visited the store again, but they could at least offer an official response also if you're not wishing to wait for a moderator.
10-01-2019 05:42 PM
Hi, dms123 and autotech796,
Welcome to the Forum and thanks for posting!
We appreciate you sharing your experience with us about what had happened when you came into the store. I would also be quite surprised to find that the employees hadn't been updated on the procedure to get an Apple Watch repair generated for you in this manner. We're here to help out and do what we can to support you and your product.
I see that you've sent Wesley a Private Message outlining what you've shared here. If you're still interested in discussing this further with us, please send me a Private Message with your full name, email address, and phone number so we can get started. To send me a Private Message, you can click the blue button in my signature.
I look forward to hearing from you!