10-13-2019 04:35 PM
10-14-2019 01:54 PM
Welcome to the Best Buy Community forums. I'm sorry about the poor experience you had with your repair, and with that purchase. We never want to leave a customer unserved, and our goal is to get all repairs done right the first time.
If you are still waiting on that iPhone, please send a private message in to me by using the link in my signature. I'll need your name, email address, phone number, and your service order number.
I would also like to follow up with that store about the poor sales experience you had. That same information will allow me to do that.
10-14-2019 09:20 PM
10-15-2019 09:42 AM
Hello there, Axix23!
Thanks for posting with us again on here! I'm glad to hear that your iPhone 7 issues have since been resolved by the store. This being said, it's disappointing to hear that you did not get the follow-up that you were looking for in regards to your concerns.
If you'd like, we would still be happy to take down your concerns here at Best Buy Corporate, in hopes that we can improve upon this in the future. To do so, please feel free to send me a private message, and we'd be happy to ensure that your concerns are documented.