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New Member
Posts: 6
Registered: ‎02-13-2014

Geek squad repair....why so slow

I dropped off my Mac on 10/9/19. The only update shows I dropped off my Mac. I have no idea if it's just sitting on the back counter or if anyone has begun working on my Mac....3 days and no one has looked at my Mac? What's going on with Best Buy and reliable customer service ?

Recognized Member
Posts: 239
Registered: ‎09-03-2018

Re: Geek squad repair....why so slow

Sometimes the system won’t update until it is complete. Did they provide you with an expected turn time? You could always give the store a call to see if there are any issues.
New Member
Posts: 6
Registered: ‎02-13-2014

Re: Geek squad repair....why so slow

I’ve made countless phone calls and no human answers. I’m going to just drive over there and try to talk to someone face to face
Posts: 320
Topics: 26
Kudos: 50
Solutions: 15
Registered: ‎07-23-2018

Re: Geek squad repair....why so slow

Hi there, lillylasvegas!


I hope you are enjoying your weekend so far, and no doubt it would be better if the repair of your device was already complete. We do all we can to return merchandise to our customers in a timely manner, but more importantly, we want to ensure it is fully functional for you. I am sorry you have not been updated on the status of your repair. If you would like us to check on that for you, we’d be glad to see if we can provide any insight.


For security, we’d need to verify a few pieces of information with you, before we are permitted access to your service order history. You’re more than welcome to send us a private message, where we can gather the necessary details. To get started, just select the darker blue button next to my name below. Be sure to include your full name, email address, and telephone number. If the service order number is handy, please add that as well.



Sarah|Social Media Specialist | Best Buy® Corporate
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