10-12-2019 06:40 PM
I dropped off my Mac on 10/9/19. The only update shows I dropped off my Mac. I have no idea if it's just sitting on the back counter or if anyone has begun working on my Mac....3 days and no one has looked at my Mac? What's going on with Best Buy and reliable customer service ?
10-12-2019 08:00 PM
10-13-2019 02:00 PM
Hi there, lillylasvegas!
I hope you are enjoying your weekend so far, and no doubt it would be better if the repair of your device was already complete. We do all we can to return merchandise to our customers in a timely manner, but more importantly, we want to ensure it is fully functional for you. I am sorry you have not been updated on the status of your repair. If you would like us to check on that for you, we’d be glad to see if we can provide any insight.
For security, we’d need to verify a few pieces of information with you, before we are permitted access to your service order history. You’re more than welcome to send us a private message, where we can gather the necessary details. To get started, just select the darker blue button next to my name below. Be sure to include your full name, email address, and telephone number. If the service order number is handy, please add that as well.