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New Member
Posts: 2
Registered: ‎09-23-2019

Geek squad help

I took a camera in on9/10. Under tracking of the repair nothing has changed since 9/10. I went to the store on 9/19 to check on it and was told they could not help me. They said it was on the truck to Atlanta from South Carolina. It should not take two weeks to get from Bluffton SC to Atlanta. Today is exactly two weeks and it still has not changed. Who do I contact? Going to the store that processed it did no good what so ever!
Posts: 6,972
Topics: 140
Kudos: 416
Solutions: 321
Registered: ‎11-30-2015

Re: Geek squad help

Hello, Shlott,

 

Select repairs are provided a generic estimate date upon starting the repair process. Thank you for reaching out with your concerns about the dates you were provided for your camera repair. We’d also like to thank you for joining our community and for your patience as you had waited for our reply.

 

It is a tad odd that your repair tracking hasn't sparked any updates since being placed on the truck. We’d like to take a further look into this for you. Can you please send us a private message with your full name, phone number and email address? Also, we’d appreciate it if you could include your Service Order number from your repair receipt with us, too. A private message can be sent our way by choosing the blue “Private Message” button in my signature.

 

Respectfully,

 

Mariah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎09-23-2019

Re: Geek squad help

I do not see a signature or private message button.
Thanks!
Posts: 144
Topics: 7
Kudos: 12
Solutions: 8
Registered: ‎02-08-2019

Re: Geek squad help

Hi there, Shlott.

Mariah wasn’t able to respond as she’s unavailable, and we wanted to make sure you received continued assistance. So, I hope you don’t mind that I stepped in to further assist you.

That ‘Private Message’ button may seem a bit out of the way. But if you look in either mine, or Mariah’s signature, and go to the far right, you should see the navy-blue button with the words ‘Private Message’ in white lettering. Click on that, and you’ll then be able to send that personal information to us privately.

 

We await the opportunity to further assist you!

 

Regards

Wesley|Social Media Specialist | Best Buy® Corporate
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Posts: 144
Topics: 7
Kudos: 12
Solutions: 8
Registered: ‎02-08-2019

Re: Geek squad help

Hello, Shlott.

Are you using the web based version to view the Community Forums, or by way of a mobile device?

 

Respectfully,

 

Wesley|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!