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Posts: 1
Registered: ‎09-23-2019

Geek Squad Ruined My Iphone

I came in to have my screen replaced and Geek squad destroyed my phone. When I left the back glass was not sealed, it has a visible spacing between it and the bevel and my Touch ID finger print reader no longer works. I’m livid, enraging and outraged. I thought Geek Squad hired professionals! I sat a BestBuy an extra hour talking to management and AppleCare. Geek squad won’t admit the obvious good up, Apple said it’s on BestBuy, and I want my phone fix. I mean come on now. Really
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Posts: 369
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Registered: ‎10-03-2017

Re: Geek Squad Ruined My Iphone

Hi there, Angryiphone! 

 

Welcome to the Best Buy Support Forums! 

 

Getting a screen replaced should be a simple fix, and it disappoints me to hear that more issues may have popped up after your phone was repaired, as that is definitely never our intention! This being said, we'd be happy to take a look into this for you and see what options may be available at this time. 

 

Can you tell us when this repair took place? Also, can you tell us whether or not this spacing or Touch ID issue was noticed when you were picking up the device? 

 

Sincerely,

Vince|Social Media Specialist | Best Buy® Corporate
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