10-01-2019 04:07 PM
In February ,2019, I, a 74 year old computer illiterate personwho only wanted to hear Sirius radio
,was not told of the existence of Sirius Radio players but was sold 3 Sonus one speakers to hear Sirios station on Alexa home .
Subsequently, after several Geek Squad installations and repairs , the system repeatedly crashed.
The Geek Squad technician talked me into buying 3 additional Google mini devices to control the lights , in addition to the Alexa set up. This dual system repeatedly crashed. Attempts to fix it failed. Presently only one mini Google device works not by oral command but by accessing my Iphone Ap.
I would like to return all 6 devices, 3 Sonus One speakers and 3 Google minis to obtain what I originally should have been sold for 3 Sirius Radio players.
10-03-2019 03:13 PM
Hi there, jennie2!
Welcome to the Best Buy Support Forums!
Having problems with technology is never fun, and we tend to expect that it will work 100 percent at all times (at least I do!). I'm sorry to hear that you've been having some trouble with the system that you purchased.
I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll do my best to help:
To send me a private message, please click the button labeled "Private Message" in my signature below.
10-04-2019 12:22 PM