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New Member
Posts: 2
Registered: ‎10-10-2019

Defective Sharp TV purchased 8-13-19 unable to resolve - worst service ever, and rude on top of it.

Purchased a Sharp TV from Best Buy - vertical red line appeared on the TV a few days after purchased. Called Sharp, went through a series of steps, nothing fixed it. Sharp sent me to Best Buy with a case number so I packed up the TV and went to Best Buy where they refused to help me and rudely sent me away. Called Sharp again many times, and they had me unpack the TV and go through the steps again and then take pictures of everything and email them. Followed up, said they didn’t get the emails. Emailed again and called several times, still no help and still not resolved. Received escalation number, still no help. Sent pictures, receipts, and emails again, with no response. Worst service I’ve ever received from both Sharp and Best Buy. I have an ID#, a case#, and an escalation#. I have the names of 4 people that I’ve dealt with and the A# of the geek squad tech that wouldn’t help me. Can’t call anyone directly and no one ever calls or emails back when they say they will. I’m working on finding someone on the executive teams of Sharp and Best Buy to see what they think and share the details of my experience. Also heading back to a different Best Buy to see if they can help. TV is clearly defective and no one will help. Very disappointing but not giving up, which is what I’m sure they are hoping for. 

Posts: 9,360
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Registered: ‎09-29-2008

Re: Defective Sharp TV purchased 8-13-19 unable to resolve - worst service ever, and rude on top ...



Welcome to our community, although I wish you were joining us under happier circumstances. Receiving a new TV--the centerpiece of the home theater--should be an exciting event and not fraught with the kind of circumstances you have described. Certainly it is not our goal to add insult to injury in trying to help you resolve the TV issue and I apologize for that having been the apparent result.


I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll get started:


  • Your full name
  • Your telephone number
  • Your email address
  • Your order number, or
  • The Customer Service PIN from your store purchase receipt


To send me a private message, please click the button labeled "Private Message" in my signature below. 


I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎10-10-2019

Re: Defective Sharp TV purchased 8-13-19 unable to resolve - worst service ever, and rude on top of

Drove an hour to find a Best Buy with nice people that actually listened and wantEd to help. They did, and resolved issue. Not an easy process. Sharp is still emailing and asking for more information...stay away from them. No need to worry about the Best Buy in Worcester MA - they just closed which based on the service that I received they deserve! Hopefully the people that helped me don’t end up another store....