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New Member
Posts: 2
Registered: ‎09-27-2019

Cannot get my issue resolved Samsung Galaxy tab S2

I purchased my Samsung Galaxy tab S2 from my local Best buy store. I also purchased the geek squad protection. I started experiencing issues with my tablet - it would get stuck in this reboot cycle and power off and back on multiple times and drop battery power each time. I brought it into geek squad 3 or 4 times now and each time they say they have to mail it off. 3 weeks later I'll get my tablet back with a note that says it's working properly. I don't know what they consider working properly at the repair shop because it starts spontaneously rebooting as soon as I get it back. They have replaced the internal hardware (Battery, motherboard), updated firmware, updated software...and it still does it. I got a call from a manager at my local store and she was very rude and unhelpful. She proceeded to tell me that there is nothing they can do because it works fine when they have it in the shop. I would like to note I have recorded the taet going through the reboot loop to show them each time that it isn't working properly she said we can send it off again but it won't do any good. How is this acceptable when I purchased the geek squad protection and it is still covered by geek squad protection?
New Member
Posts: 2
Registered: ‎09-27-2019

Re: Cannot get my issue resolved Samsung Galaxy tab S2

I would also like to note that I've asked for a replacement several times and they keep telling me the repair center has to be the ones to "junk it out". And each time I send it off since they replace a different item it doesn't count towards the 3 repairs for the same issue.
Posts: 2,015
Topics: 25
Kudos: 149
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Registered: ‎10-19-2017

Re: Cannot get my issue resolved Samsung Galaxy tab S2

Hello, Anjellia,

 

Welcome to the forums!

 

I appreciate you taking the time to write us regarding your Samsung Galaxy Tab S2. Having a Geek Squad Protection Plan is supposed to make these types of situations simple. I would be reaching out to someone if something similar would be happening to me. With most protection plans, the concern must be duplicated by them in order to repair/replace the item. Which from your comments, I can see it’s been hard for them to do so.

 

Although I won’t promise a different outcome, I am more than happy to look into this for you. First, I am going to need some more details from you. Please, send me a private message with your full name, phone number, and e-mail address. To send it, click on the blue button next to my signature. I look forward to hearing from you.

 

Cordially,

Deysha|Social Media Specialist | Best Buy® Corporate
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