09-27-2019 10:35 AM
09-27-2019 10:40 AM
09-30-2019 03:23 PM
Welcome to the forums!
I appreciate you taking the time to write us regarding your Samsung Galaxy Tab S2. Having a Geek Squad Protection Plan is supposed to make these types of situations simple. I would be reaching out to someone if something similar would be happening to me. With most protection plans, the concern must be duplicated by them in order to repair/replace the item. Which from your comments, I can see it’s been hard for them to do so.
Although I won’t promise a different outcome, I am more than happy to look into this for you. First, I am going to need some more details from you. Please, send me a private message with your full name, phone number, and e-mail address. To send it, click on the blue button next to my signature. I look forward to hearing from you.