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New Member
Posts: 1
Registered: ‎08-18-2019

Buying a faulty computer

Last year, we paid $1200 for what was supposedly the best gaming computer by Dell from Best Buy. Just one month over the warranty, conveniently, the fan broke. We're paying $200 a year for protection oh but that doesn't cover the fan. What a joke.

After spending $285 to fix the fan I'm told the warranty on that is only 30 days. Now the computer alerts that the fan is not operating correctly. Best buy should replace the computer. One year and already having issues. What substandard quality.
Best Buy Employee
Posts: 957
Registered: ‎01-09-2015

Re: Buying a faulty computer

Are we talking about the 1 year manufacturer’s warranty or did you purchase Geek Squad Protection? Based on the 30 day warranty for the repair, it sounds like you’re solely covered by the manufacturer warranty. Normally, outside of the return period, Best Buy/Geek Squad is able to perform certain repairs under Dell’s warranty and as paid work when Dell’s warranty lapses but that is the limit of our capabilities. Any replacements would need to come from the manufacturer, in this case Dell. Have you ever reached out to them about this issue?
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Regular Contributor
Posts: 786
Registered: ‎02-07-2011

Re: Buying a faulty computer

Yeah, I'm confused also.
Which computer is it? A tower video card fan went bad?
And inspiron gaming laptop? An alienware?
Who are you paying 200 a year to? For which coverage?
Did you just get it back from geek squad and the fan still has an error?


Posts: 99
Topics: 2
Kudos: 7
Solutions: 5
Registered: ‎02-08-2019

Re: Buying a faulty computer

Hi there, Iempirei,

Welcome to the Best Buy Forums and thank you for taking the time to write in to us!

Having issues with your device is never optimal, and I can certainly understand wanting to see what options may be available at this time. Although it sounds like the item may not be covered under the manufacturer's warranty any longer, I'd like to look further into this and see if you have the Geek Squad Protection plan on your device. To check on that, can you please send us a private message that includes your full name, phone number, and email address? Please also include details about the plan that you are paying for, in addition to whom you spoke with about the warranty. You can send a secure private message by selecting that option below in my signature. I hope to hear from you soon!

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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