10-05-2019 12:20 PM
Welcome to our Best Buy forum community! As someone who uses my headphones daily, I know what an inconvenience it is when they stop working as intended, so I can understand how that would leave you feeling concerned.
We'd be happy to see what your options are, so we can better assist. How long ago did you purchase your earbuds, and did you happen to buy Geek Squad Protection for additional coverage?
10-05-2019 02:04 PM
Got it. Depending on how long ago you purchased your phone, and if you purchased a protection plan, the ear buds might still be covered by the manufacturer warranty.
If you got the phone from us, I'd be happy to take a deeper look into possible options. Using the "Private Message" option below, please provide your full name, phone number, and email so I can view this further.