05-29-2009 03:23 PM
Solved! Go to Solution.
05-30-2009 10:24 PM
Hi, CJ. I understand not wanting to buy an extended warranty, but it's a crapshoot no matter what brand you buy. As the saying goes, even Rolls Royce has a service department and a good reputation is no assurance of perfection.
Also, I would strongly advise against trying to service the TV on your own. Hopefully the repair bill won't be too painful, but a qualified technician should be the one to work on your set.
07-09-2009 06:59 PM
07-14-2009 02:30 PM
Ditto for me. I have the same problem, but mine is slightly older at 18 months. I called Samsung and they gave me the run around and said that there was nothing that they could do. I spoke to several people, but they basically said that I was out of warranty and that there was nothing more they could do.
I have a friend who had the same problem at 11 months for the same model and they did fix it, of course. I believe it was a power supply module. Apparently there is a defect of some sort and Samsung is not stepping up to the plate. I have heard of this problem numerous times. A TV should last longer than 18 months. I have a service person coming to the house on Friday ($95-min charge) and they will be able to provide me with an estimate. If they have the parts they'll fix it there otherwise they'll have to order them and it'll be a few more days. I've been told that it'll be in the neighborhood of $300-$500 to fix. Then the question is whether to fix or buy a new one based on the cost. I can tell you that if I buy a new one, it won't be a Samsung! And the (2) other ones I'm adding to my home will not be Samsung either. Samsung=Great Picture, but Terrible Longevity!
07-14-2009 02:46 PM
07-15-2009 05:53 PM
You are correct that it is a capacitor problem but the voltage rating isn't the main problem. It has been reported on the AVS Forum and other places that Samsung installed capacitors that were made in the late 90's on the many power boards that have failed. These all fail in the same way as you observed, the bulge and leak their vital fluids. Apprently some that failed either had manufacture dates or date codes that linked them. I read that numerous people have had this problem even with the high end LCD sets. Those that were under warranty or had extended warranty got them fixed but even then it was a pain.
08-06-2009 08:18 PM
No more Samsung for us. Worked good the first two years and this year it's been one thing after another. It took 4 months to fix one problem and just today, we lost the picture, then the sound, then everything and the lights start blinking. This is ridiculous because the tv isn't even 3 years old yet.
08-06-2009 08:42 PM
I feel your pain and feel the same about Samsung and their products. If they were a reputable company they would stand behind their product and at least address the problem. A product like this should last longer than 2 years. I look back and laugh at myself for anguishing in my decision on whether to purchase an LCD or a plasma. I chose the LCD because the plasma bulb isn't supposed to last as long as the LCD. Was I ever wrong. The question isn't about the type of TV but rather the make. This was an expensive lesson.
09-11-2009 03:18 PM
We are also having the same issue and cannot find an authorized dealer to fix the problem. If we fix it ourself, is there a part number on the capacitors that we could take to a repair center so that we get the right capacitor? Any help would be much appreciated.