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New Member
mongo3772
Posts: 1
Registered: ‎12-29-2008

Samsung DLP White dots on screen

My 46 inch DLP  has a growing number of small white dots on the screen of my two year old Samsung ,any ideas on what is wrong and how much to fix?
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Aaron-BBY
Posts: 7,268
Topics: 220
Kudos: 305
Blog Posts: 89
Solutions: 334
Registered: ‎09-29-2008

Re: Samsung DLP White dots on screen

Hey mongo3772,

There are a number of different problems that you could be experiencing, including a potentially defective digital micomirror device (DMD).  Unfortunately, the only way to determine if a part is actually failing would be to contact a factory-authorized service center. Before giving anyone a call, however, I’d strongly recommend visiting Samsung’s troubleshooting support website:

http://www.samsung.com/us/support/troubleshooting/troubleshootingGuidesMain.do


You’ll need to have the model number for your TV handy when you visit the site, but you may be able to find a quick-fix for your TV that doesn’t involve a repair technician!

Hope this helps you out!

Agent Aaron
Geek Squad® Community Connector
Go Ahead. Use Us.

Aaron|Social Media Specialist | Best Buy® Corporate
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New Member
mike6757
Posts: 1
Registered: ‎01-28-2009

Re: Samsung DLP White dots on screen

I have just started experiencing the same issue with my Samsung DLP and it is right at two years old.  It starts off with one then increases about one new dot per day about an 1/8th inch in diameter.  I have spoken with Samsung and there is nothing they will do since the TV is now out of warranty.  I have been to several Forums and have that this issue is common among the Samsung DLPs.  Have you found out anything new on yours?
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New Member
Haskinsrj
Posts: 1
Registered: ‎02-18-2009

Re: Samsung DLP White dots on screen

Just got mine repaired under the one year warrenty for "spreading dots". Problem was a "chip", about twice the size of a didigital camera battery !!  TV repair guy poped it in and Wa-La Perfect picture !
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New Member
jtdlp
Posts: 1
Registered: ‎04-08-2009

Re: Samsung DLP White dots on screen

I am having the same problem with the white dots, more showing up daily.  It seems like this is a very common problem and they keep selling the tv's.  Does anyone know how much it will cost to fix the dmd chip since it out of waranty?  It's only a little over two year old!

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Member
hootnholla
Posts: 28
Registered: ‎04-09-2009

Re: Samsung DLP White dots on screen

Def the chip.  The chip seems to be failing.  Plenty of info about "white dots" on the web.

 

PS. There have been reports of the HDMI cable being old or bad connection that may cause this.  Generally though, its a bad chip.  Hope this helps :smileyhappy:smile

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New Member
Telomostro
Posts: 3
Registered: ‎05-04-2009

Re: Samsung DLP White dots on screen

It would be great if anyone knew and posted the specific phone numbers, addresses and anything else needed to make a formal complain with the BBB and Samsung as well so that way anyone else following this thread can easily take the same action.

 

My name is Victor and my TV set is a Samsung DLP 50" about 2 yrs old. I have a large oval ghost like spot right in the middle of my set (the size of a football) and now I have about 14 small dots with variable size (1/8 to 1/4" in diameter) and they keep on growing in number like a bad virus.

If anyone finds a solution for this problem, please post it here so we can all benefit from your effort.
thank you

 

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New Member
Telomostro
Posts: 3
Registered: ‎05-04-2009

Re: Samsung DLP White dots on screen

Haskinsrj you seem to have the answer:

 

Apparently Samsung will NOT release the name of that chip, if your tech has replaced it maybe you can make the name of that chip public so some of us can go buy it and in my case with my electronic background I could very possibly install it and if the chip is mounted on a socket then anyone without any electronic background could replace it.

thanx for your help.

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New Member
xsamsung
Posts: 1
Registered: ‎09-02-2009

Re: Samsung DLP White dots on screen

http://www.youtube.com/watch?v=ysJAsPmCB2w

 

Have same problem, Samsung is no help at all.

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New Member
ridgevilleguy
Posts: 1
Registered: ‎03-15-2010

Re: Samsung DLP White dots on screen

My 46" Samsung is three years old and white dots started appearing two weeks ago. I get one or two new dots everyday now. I called Samsung and they setup a service call with a repair center that is authorized to repair the white dot problem. Samsung said they will repair the my TV for free. There are certain models that are be offered free repairs, check with Samsung customer support to see if your set is covered.  This is a very common problem with Samsung TVs. If they won't repair your set for free I suggest you file a complaint with your state attorney generals office.

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