11-16-2011 02:47 PM
One year ago this month, I bought a Samsung BD-C6500XAA blu-ray player. It worked fine but now the last 4 BD DVD's I've received from Netflix will not play. Looking into the issue further, older BD's used 2 formats; MPEG2 and .M2TS. The player will play .MPEG2 but now the only format received on the last 4 Netflix movies is .M2TS. I called Samsung and they said that Samsung will not anytime soon support .M2TS formats because this is a propritory format and it would cost them money to use.
Talking to Netflix, they indicated that they receive them from the Movie provider so I guess that leaves me out in the cold w/o a means to play those movies.
Anyone have any ideas??
Solved! Go to Solution.
11-16-2011 10:43 PM
You really do not have many options. If Samsung is not going to offer a firmware upgrade to support the newer codec, then you won't be able to play any discs using that codec.
You have other options to convert and save, but they are all highly illegal.
11-16-2011 10:59 PM
Yes BadDog that's exactly the options I've considered. I can upload the .m2ts files to my PC, change the format to .WMV and use my Xbox and Windows Media Center to play the movies but that's way to cumbersome and like you said, illegal.
Surely I am not the only Samsung user with this issue? I will contact BestBuy but I'm sure they will not be responsive to any considerations.
I can guarantee that this will be the last Samsung product I will buy.
Thanks for the info,
11-17-2011 02:22 PM
I have an older Samsung player bdp1500 (this is from 2009) and a newer 3D model 6500 that plays everything I put in them. I have not checked to see what format they are in but I also do not rent them from Netflix but I have rented Blurays from REDBOX without an issue.
11-17-2011 02:39 PM
11-17-2011 09:06 PM
Amazing, the sqweeky will always gets the grease. That release was dated Nov 14, 2011 and that was the ticket. It works like a charme. Tried a couple of BD's defined with .m2ts format only and they work Great!!!
Thank you Samsung and whom ever at Samsung for making my wife happy.
07-06-2017 05:16 AM
I have had a new BDH 5900 zc for over three years and it works fine... I have never updated it and it plays the newer
Blu Ray disks no problem... Now that I am hearing about the problems with the later update
I will never update it...
I liked it enough... that when I saw the BDH 6500 zc I bought it (used) I found out that it will not play the Newer
Blu Ray disks.. ( It has the firmware update number 1113 )
I went to the link posted in this forum back in 2011 and tried to download it... It would not update, so I must have a newer version that still does not work..
I looked at my other BDH 5900 machine and found that it has the firmware version 1017..
If you have this number firmware, please DO NOT UPDATE Click on the Contact Samsung link
in your settings and a list of the data will appear.
I believe that IF Samsung got enough calls from users they could easily issue another update to give us back the
All that would be needed is to rename it with a version number higher than the one with the number 1113 or higher
I do not know the version number that is at Samsung's site now.. because it does not show it...
If it did show before we tried to update, at least I would know if it was higher than 1113...
Maybe we can all call or write Samsung and let them know that they can fix the update by replacing it with version 1017 and giving it the highest number
Good luck to all..
12-11-2017 07:52 AM
Thanks for your question, firmware does exist for your model and can be found here: https://www.samsung.com/us/support/owners/product/2012-smart-home-theater-ht-e5400-series?redir=HT%2...
A relatively small amount of dust on the lasr lens can cause similar issues since blueray uses a considerably smaller focus point than standard DVD. Sometimes a little blast of canned air (like you'd use to clean your keyboard) from a couple inches away, often from the loading door / slot, can help with that. Good Luck
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