07-13-2010 06:06 PM
You know the story; my Ipod Touch fell to the ground, cracking my screen. I do remember getting the accidental damage warranty or whatever it's called. I was just wondering what would happen if I took it back? (replace the screen,ipod, etc.) I also cannot find the recipt (at the moment) and was wondering if it would be OK to upgrade to 4.0 (I received the iPod as 3.1.3 firmware). Lastly, I was wondering if it would be necessary to check the firmware at all.
A heads up "Thank you" if you leave a reply answering these.
07-14-2010 04:19 AM
All you'll need to do is head into a store and have them pull up the GSBTP information for you, as long as you know the phone number it was put under, that shouldn't be a problem.
Then, you can have it repaired, or, opt for Rapid Exchange which will get you a refurbished iPod in approximately 2 weeks. Repair time can/might take longer than that.
07-17-2010 08:44 PM
Sorry didn't catch this quicker.
Correct, all they need is the number the BTP was under.
Repair, to be honest, I never had a lot of people choose that option. I'd say 2-3 weeks and as far as I am actually not sure if it would go to the service center or to Apple.
Most people opt for Rapid Exchange which will get you a sparkly refurb in ~5-10 business days.
07-20-2010 12:33 AM
Derek > If you mean that you do not have Black Tie Protection with Accidental coverage, then, your best bet is to put it on an auction site and list it for about 1/3rd the original cost. Someone will buy it.
You can try the BBY Recycling program, but you'll get MUCH more for it elsewhere.
02-28-2011 12:23 PM
You may want into changing the cracked screen yourself. A kit goes for aroud $11 and it comes with all the tools needed as well as the screen. It will take you around 30 minutes to do the screen change and it will be like new. I have done it before with an iphone.