06-20-2013 11:47 AM
Good morning smls,
Welcome to the Best Buy forum, and thank you for posting!
The Reward Zone program does currently have a points annualization process, which usually occurs at the beginning of each calendar year in February. This process will take the points a member had earned in the previous calendar year (1/1-12/31) and issue them in the form of certificates down to the $5 level (250 points = $5) and any remaining points would be forfeited. Any points you earned in December 2012 would have gone through this process.
A new rule that is scheduled to go into effect on 7/30/2013 should allow members to keep their points for a longer period of time. The points a member earns will remain in their account, as long as they have qualifying activity in their account at least once during a consecutive 12 month time frame. You can read more about this new rule and the other program rules by visiting the link I have provided below.
Please feel free to send me a private message if you have any additional questions, and I would be happy to see how I can help. You can send a private message by clicking on the blue button in my signature with the envelope icon.