11-30-2013 02:57 PM
Please read this first about FAKE refresh rates so you understand the point of my post and how the BB Black Friday ad deceptivly advertised a product as something it was not.
I purchased one of these LG55LN5100 doorbusters from your Best Buy store but when I got home and later looked I found out that this TV was not correctly labled with the correct REFRESH RATE in the ad.
The ad says the 55LN5100 from LG has a refresh rate of 120hz. This is not correct nor accurate.
The LG 55LN5100 has a panel that is a 60hz panel. It is using LG's proprietary software to make it display 120hz TruMotion.
This IS NOT a 120hz refresh rate panel as promised in the ad on the front page.
The one thing Best Buy always does is list the TRUE refresh rate of a TV and doesn't allow the company to use deceptive marketing to list a TV with a refresh rate that isn't the real refresh rate.
Please look at this example using a Samsung and their own label of CMR (Clear Motion Rate) vs real refresh on your website.
Clicking the 'overview' tab, it lists this TV at 240hz CMR. That is NOT refresh rate, that is Samsung's CMR rate. (their own made up refresh rate)
Now click on the 'specifications' tab and scroll down. You will see that Best Buy reports the actual refresh rate of being 120hz of the panel without CMR.
The refresh rate of that Samsung is really 120hz. That is the panel. The software is using CMR and making their own of 240hz.
Now go to the LG55LN5100 TV on Black Friday.
If you go out to your LG 55LN5100, you will see that not only do you list it as a 120 Trumotion on the overview page, but also as a 120Hz Refresh rate on the spec page. That is not correct. The refresh rate is 60hz. The Trumotion is 120hz.
I spoke to an LG representative at the Bowie Store where I bought this today and he even said the 55LN5100 that Best Buy got as the doorbuster is a 60Hz refresh rate panel using TruMotion to simulate 120Hz.
This is deceptive advertising and many of us bought this television because it was listed as a 120Hz refresh rate. It WAS NOT labeled as 120Hz Tru Motion.
If you look at the reviews, more and more are reporting in that they were mislead. I wouldn't care if I bought this at any other time because I would have just walked in, bought it and walked out, but standing outside on Thanksgiving in the cold and wasting my whole day (hours and hours in the cold and not at home) and being promised something that is not what was advertised is not right and is deceptive.
Please reply about this because if you look at the reviews on this TV now, you are seeing more and more people angry about being mislead and we should be compensated for our wasted time.
12-02-2013 12:48 AM
12-02-2013 11:28 AM
Initially walmart announced the same model but the 50 in version (50LN5100) as 60hz, later they revided it.
Check this link
Clicking on it will take you to the deal where Wallmart updated to 120hz. Something is fishy here.
12-02-2013 02:56 PM
Here is my live chat with LG customer service:
Me: I see. So the physical refresh rate on the panel, no matter of the signal source, is truly 120Hz?
LG: No the panel is only 60 but internally bumps it to 120.
Me: By software you mean...
LG: By a processor
Me: Then it should be advertised as 60Hz with TruMotion 120Hz. There are TVs with 120Hz but bumps to 240Hz etc. Saying it is 120Hz is quite misleading.
LG: I agree with you.
12-02-2013 03:47 PM
Also worth mentioning, the HDMI ports of this TV only supports 1080i, while on BB website, it states: "HDMI carries both digital video and audio (at resolutions up to 1080p) in a single cable." which is also not true!
12-02-2013 03:51 PM
So, what are our options from here? Return it and forget it ever happened, wait for a solution/answer from Best Buy, or some other form of action?
This right here, is why I was skeptical about purchasing this TV. I always, ALWAYS look for reviews from CNet amongst other reputable sites before I purchase any electronic device. In this situation, I wasn't able to gather a review, as this was a Best Buy exclusive. Should've stuck with my instincts.
12-02-2013 04:11 PM
I checked while hooked up to my PS3 and also Netflix which runs through my Sony home theater system, and both showed 1080p when I pressed the info button on the remote.