I purchased a HP laptop charger about a week ago and was told about the policy "you have 30 days to return" "we can pull your information up on the computer". After I got home I immediately recognized that my battery was the problem and not the charger. So I set out to return the charger a couple days later assuming everything would be fine and I would get my credit rewarded, but instead all I received was a rookie staff that wasn't fully aware of what they were doing.
The store had just opened in Goleta, CA; this was one of their first days and it was fairly obvious based on what happened when I got there. I don't have a problem with beginner mistakes(they are expected and forgiveable), what I have a problem with is customer service that is unacceptable. I had to deal with a woman named Barbara that talked down to me, accused me of lying, gave me attitude, and told me "she didn't have time for this".
The events that occured went like so: I walked to the customer service/return section gave them my credit card and the product and asked them if I could return the product. The original woman I dealt with was very friendly and said there would be no problems with the return but had problems with the system (which is expected, they are all new to the store). After repeated efforts, she was unable to find my information and called in for assistance. This is when Barbara came in and immideatly showed a lack of professionalism. She was not attentive to my problem but instead said something along the lines of "don't ask so and so anything he just had a complete meltdown". She then turned to me and asked what the issue was. I repeated my request to return a product I had purchased days earlier - explaining that I was told I could do so without receipt. She at this point asked for my number and pulled up my information and told me that my purchase history did not show I had made the purchase at the store. I explained that I had, and that when I made the purchase my phone number was not reported in any way. She again repeated that it wasn't showing that I made the purchase and that policy prohibited a return. I asked how this was fair and she at this point started to give me attitude and said "you obviously did not purchase this with a credit card because it isn't showing up". The situation did not get any better and felt as if I was talking to a wall. Barbara had no sympathy or any signs of training in regards to customer service.
I went back later in the day and brought a print out of my credit card statement that proved I did in fact make the purchase and the best they could offer me was a Best Buy gift card. I want my credit reimbursed, I have no desire to shop in a store that hires unqualified, unprofessional, and disrespectful employees such as her.
|
Elizabeth-BBY
Private Message
@BBYGamerMom