Our Guide to Cutting the Cord, Part 2

by Geek Squad Agent on ‎09-02-2016 04:25 PM - last edited on ‎09-02-2016 04:46 PM by Geek Squad Agent

cutthecord21w.jpgOnce you figure out how you will get video into your house, you have to figure out how you are going to watch it. In the second of his "Cutting the Cord" posts, Agent Gavin C. discusses Internet speed and video streaming services.

 

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Our Guide to Cutting the Cord, Part 1

by Geek Squad Agent on ‎08-31-2016 04:19 PM - last edited on ‎09-01-2016 08:06 AM by Geek Squad Agent

cutthecord21w.jpgSo you are moving in to your new place and you are wondering if you can get by without that monthly cable bill. You aren't the only one - we run into cord cutters all the time and have plenty experience sending them down that path. Agent Gavin C. put together a couple of blog posts outlining an approach. Here's the first one.

 

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Pokémon Go Update

by Geek Squad Agent on ‎08-16-2016 04:32 PM - last edited on ‎08-16-2016 04:51 PM by Geek Squad Agent

pokemon210w.jpgThe new release of Pokémon Go is out in the world. Here are some intitial impressions for some lucky enough to have used it.

 

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Geek Squad Plays Pokémon Go: Part 3

by Geek Squad Agent on ‎08-04-2016 02:51 PM - last edited on ‎08-05-2016 03:37 PM by Geek Squad Agent

pokemon210w.jpgIn the third and final installment of our series on Pokémon Go, our Agent Kate B tells us why players should make sure they pay attention to their surroundings while playing. Sometimes we forget that not everyone understands the desire to catch 'em all. (You can kinda tell she's a mother when you read this one...)

 

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Geek Squad Plays Pokémon Go: Part 2

by Geek Squad Agent on ‎07-31-2016 06:33 PM - last edited on ‎08-05-2016 03:43 PM by Geek Squad Agent

pokemon210w.jpgOur Agent Kate B has been putting the Pokémon Go app on her smartphone through its paces the last couple of weeks. We recently persuaded her to take a break from her search for new Pokéstops and give us her impressions. Here is the second of her three posts with some tips on keeping your equipment working as you play..

 

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Geek Squad Plays Pokémon Go: Part 1

by Geek Squad Agent on ‎07-28-2016 11:15 AM - last edited on ‎07-31-2016 06:31 PM by Geek Squad Agent

pokemon210w.jpgOur Agent Kate B has been putting the Pokémon Go app on her smartphone through its paces the last couple of weeks. We recently persuaded her to take a break from her search for new Pokéstops and give us her impressions. Here is the first of a series of three posts.

 

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Project Unicorn Mission Debrief

by Geek Squad Agent on ‎05-26-2016 12:02 PM - last edited on ‎07-28-2016 11:02 AM by Geek Squad Agent

Project UnicornAfter months of development and testing, UNICORN was launched on June 21st, 2014 at 9am CDT. The goal of the mission was to put the fate of the badge in the hands of our Agents, using UNICORN to maneuver the vehicle through the Magic Castle (aka Best Buy’s corporate headquarters) and to one of three rendezvous points that would determine the fate of the Agent’s badge.

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Ten Tips to Keep a Clean Computer

by Geek Squad Agent on ‎05-14-2016 12:00 PM - last edited on ‎07-14-2016 09:06 AM by Geek Squad Agent

Does your computer feel slower than it used to be? Does it take longer to start up or for programs to load? If so, chances are your computer has accumulated some “digital dust” and needs a little spring cleaning.

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Protecting your Precious Photos

by Geek Squad Agent ‎04-30-2016 11:57 AM - edited ‎07-14-2016 08:51 AM

...what about the memories we’ve captured in our photos and videos? We value those and often go to great lengths to protect them. It used to be we kept those things on bookcases or in drawers, photo albums and file cabinets. Not anymore. These days, a lot of what’s important to us are strings of zeros and ones stored on computers. Those things are a lot harder to secure and protect.

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The Icarus I Project

by Geek Squad Agent on ‎04-13-2016 07:23 AM - last edited on ‎07-27-2016 01:03 PM by Geek Squad Agent

mission-patch-small.png

Anyone who has called upon Geek Squad to help them out of a tech jam probably noticed the badge our Agent had clipped to his or her belt. In front. On the Agent’s left side.

 

What most people don’t know is there is set of principles and standards surrounding the way an Agent handles their badge. For instance, according to tradition, an Agent is required to carry their badge at all times. And Agents “may not use your badge to obtain free donuts more than once a month.” The badge is a symbol of being a member of an elite band of technology warriors and Agents, as a group, take them very seriously.

 

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It Could Be Your HDMI Cable…

by Geek Squad Agent on ‎02-17-2016 07:38 AM - last edited on ‎07-14-2016 10:43 AM by Geek Squad Agent

We are asking our televisions to do more and more these days. As the centerpiece of our home theater systems, our TVs can go from pulling in our favorite news show in the morning to streaming that YouTube video Mom just sent to us over lunch, then playing the latest Mad Max movie during evening “wind-down” time. And anytime we are not using the TV’s screen, it serves as our connection to the music libraries available through the ever-growing list of streaming services. That is one busy machine.

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Free Your Speed: Tips for a Faster Connected Home

by Geek Squad Agent on ‎11-04-2015 08:02 AM - last edited on ‎08-23-2016 04:28 PM by Geek Squad Agent

The modern family home is more connected than ever to the Internet, and these days that includes everything from multiple computers, tablets, gaming systems, 4KTVs, even network-controlled lights and thermostats. Yet many households fail to realize their expanding collection of hardware – growing to an average of nearly eight connected devices each this year – strain home networks, producing sluggish connections and a real need to free their speed.

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New Windows, New Threats

by Geek Squad Agent on ‎10-20-2015 08:28 AM

Email scammers are finding new opportunities with to trick unsuspecting victims into downloading malicious software with the recent release of Windows 10. Tech news sites are filled with stories about the new Microsoft operating system release, and many of our clients are excited to get it onto their computers. Some of our clients are reporting fake Microsoft emails from scammers that claim to have the entire Windows 10 upgrade attached.

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Is Your Tech Ready for School?

by Geek Squad Agent on ‎08-28-2015 08:30 AM - last edited on ‎07-28-2016 09:47 AM by Geek Squad Agent

As summer winds down, students everywhere are looking for school supplies and picking out the perfect backpack. But just having enough pens and notebooks isn’t enough anymore. Students of all ages are finding they need some tech in their backpacks too. Now is a good time to ensure all that technology is ready to go back to school as well.

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Spam Down, Email Threats Still High

by Geek Squad Agent on ‎07-30-2015 08:33 AM

Symantec’s Intelligence report for June shows a marked drop in spam received by business email users worldwide. Their metrics show businesses received a little less than half the spam they usually receive over a month. Perhaps the spammers are taking vacation days as well?

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Reserving Windows 10 Upgrade

by Geek Squad Agent on ‎07-24-2015 11:27 AM - last edited on ‎07-14-2016 11:34 AM by Geek Squad Agent

Our friends at Microsoft have developed a new version of their Windows operating system, Windows 10, which will be available for download on July 29. The upgrade will be available free to users who have Windows 7 Service Pack 1 or Windows 8.1 installed on their machines. Microsoft is encouraging Windows users who are going to take advantage of this free update to “reserve” their copy of the system before the release date to ensure a smooth transition.

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Online Virus Removal Scams

by Geek Squad Agent on ‎07-01-2015 11:33 AM

Imagine this – you are sitting at home minding your own business when you receive a phone call from an official-sounding person who tells you your computer is seriously infected with viruses. They say they will help you out and eliminate the viruses if you will provide your credit card information.

 

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Reminiscing About 10 Years in Tech

by Geek Squad Agent on ‎05-18-2015 12:08 PM

If you are a regular reader of our blog, you are familiar Agent Derek Meister’s work. Agent Derek has been a regular contributor to the blog, using his Geek Squad experience, electronic repair prowess and near-obsessive interest in all things tech to help the rest of us keep our equipment up-to-date and in good working order. Recently Derek had a conversation with the folks at Best Buy Public Relations about what it has beem like to be a Geek Squad Agent. Which led him to put his reflections in words. Here are those words.

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Tracking the National Bike Challenge

by Geek Squad Agent on ‎05-08-2015 12:11 PM

Is the warm weather of spring making you yearn to play outside? Yes, even Agents have to stand up from the keyboard and go to get some sun every so often. And, for me, one of the best ways to play outside is to ride my bike. I’m so inspired this spring that I will be participating in the National Bike Challenge, a program that encourages everyone to track their biking miles over the summer as a way to encourage the use of their two-wheelers.

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Stay On Target…

by Geek Squad Agent on ‎05-04-2015 05:05 PM

May is a very important month in the geek ecosystem. A few years ago,Agent Derek wrote about May 25th being not only Geek Pride Day andTowel Day (from Hitchhiker’s Guide to the Galaxy), but also the Glorious 25th of May (for Terry Pratchett fans). As if that wasn’t enough, May is also the anniversary of arguably the greatest space opera of all time. The film is so big it cannot be contained to just one day in May. Fans have appropriated another day in the geeky month to be “Star Wars Day”. That day, of course, is May the 4th.

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As part of her Earth Day celebration, Ellen DeGeneres encouraged all her fans to participate in the Energy Star “Flip Your Fridge” campaign in partnership with Best Buy, Geek Squad, LG and the U.S. Environmental Protection Agency (EPA). The campaign seeks to encourage consumers to responsibly recycle their aging fridges and upgrade to new, energy-efficient models.

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Our First Computer Programmers

by Geek Squad Agent ‎04-03-2015 12:18 PM - edited ‎07-14-2016 11:20 AM

The role of women in the world of technology has been all over the news lately. First there was Gamergate (women gamers and game designers being subjected to graphic insults by Internet trolls), then questions about how women are treated in the boardroom (the Ellen Pao lawsuit), and the steady stream of stories about the struggles of women trying to get recognition in the highly-competitive tech world.

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Farewell, Mr. Spock

by Geek Squad Agent on ‎02-27-2015 12:24 PM

Today, “The Ballad of Bilbo Baggins” will be on repeat at The Magic Castle (otherwise known as Geek Squad HQ). An actor, director, writer and all-around great guy, he was a force to be reckoned with.

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An Update on Cryptowall

by Geek Squad Agent on ‎02-20-2015 09:04 PM - last edited on ‎07-14-2016 09:50 AM by Geek Squad Agent

Agent Alex has been following news about the Cryptowall, Cyptolocker and Crowti malware as part of his service as a member of our Technical Tools Team. He reached out to say that there have been some recent developments to which we should pay attention. Let’s let him tell it.

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The Day the Sign Went Up

by Geek Squad Agent on ‎02-17-2015 09:11 PM - last edited on ‎04-28-2016 04:44 PM by Social Media Specialist Social Media Specialist

Here’s another in our series of posts from some of our more senior Agents as Geek Squad wraps up it’s 20th year of service.

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Staying Connected on Valentine’s Day

by Geek Squad Agent on ‎02-12-2015 09:27 PM - last edited on ‎07-14-2016 11:49 AM by Geek Squad Agent

With all the hurly-burly in today’s world, it is amazing that anyone has time for love any more. It seems like our work days have progressively gotten longer, business trips more frequent and our commitments more time-consuming. It can be very hard for two busy people with full schedules to stay connected. Sometimes just scheduling dinner together can seem like a lot of work.

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Fruit-Powered Technology

by Geek Squad Agent on ‎02-03-2015 09:32 PM

A banana-powered piano? A video game controlled by a couple of watermelons? No, this is not the aftermath of a collision between a fruit cart and a Geekmobile. They are tools our Agents use to get young people excited about technology at our Geek Squad Academy camps.

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A Day in the Life of a Field Agent

by Geek Squad Agent on ‎02-03-2015 09:30 PM

Our team of Agents has a national reputation for our abilities to tame rebellious computer and networking technology. But not everyone knows there is another set of Agents who are more about the display than the processor, more concerned with finding the “true black” than they are about speeding up your spreadsheet program. These are the Field Agents, brave souls who are deployed to client homes and workplaces to install, tune up or debug home theater systems.

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Cryptolocker and Cryptowall Ransomware

by Geek Squad Agent on ‎01-28-2015 09:41 PM - last edited on ‎04-28-2016 04:48 PM by Social Media Specialist Social Media Specialist

It can happen in an instant. You click on an attachment from Granny and the next thing you know you are watching your files getting locked up before your eyes. Then an important-looking message pops up on your desktop demanding you pay a substantial fee to a group you’ve never heard of using a online payment method. They make it clear – pay now or you’ll never see the precious photos of your Chihuahuas again.

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My First Service Call

by Geek Squad Agent on ‎01-20-2015 09:43 PM

Editor’s note: As we begin wrapping up our 20th year of serving the public, policing technology and protecting the world, a few of our senior Agents have been reflecting on the path Geek Squad has taken. We will be publishing their reminiscences here over the next couple of weeks.

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Phishing Scams Target Android Phones

by Geek Squad Agent on ‎01-09-2015 09:45 PM - last edited on ‎07-14-2016 11:27 AM by Geek Squad Agent

According to a New York Times article from last fall, Android devices are a new target for “ransomware”. These malicious software apps act similarly to the fake FBI virus scams that have been attacking Windows PCs for years. Fortunately, there are several steps you can take to help protect your Android smartphone or device from these scammers and their malware apps.

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Resolution Time Again…

by Geek Squad Agent on ‎01-03-2015 09:48 PM

Still making your resolutions for the New Year? Consider adding “Back It Up Once a Week” to your list. That’s the message that the FTC is passing along in a new blog post and video as we begin 2015.

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Microsoft Intensifies Efforts to Fight Fraudsters

by Geek Squad Agent on ‎12-23-2014 09:50 PM - last edited on ‎04-28-2016 04:54 PM by Social Media Specialist Social Media Specialist

You’re online, watching a compilation video of cute kittens, and your home phone rings. A person claiming to be a representative from Microsoft tells you they detectsed a threat to your computer. The caller tries to frighten you into allowing a remote connection to your computer, showing you a bunch of warnings, maybe even some red error messages on your computer. The caller pressures you to take immediate action and buy their service because you are in imminent danger!

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Pop-up Geek Squad Precinct at Main Chicago Airport

by Geek Squad Agent on ‎12-17-2014 09:52 PM - last edited on ‎07-14-2016 11:31 AM by Geek Squad Agent

With the holidays nearly upon us, many of our Agents and clients will be travelling sometime during the next ten days. And it’s a good bet that at least some of those travelers will be going through Chicago’s O’Hare Airport, the third busiest airport in the US in terms of total passengers.

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It Was Here a Minute Ago: Tips on Finding Lost Files

by Geek Squad Agent on ‎10-02-2014 09:54 PM - last edited on ‎07-14-2016 10:44 AM by Geek Squad Agent

For many, the most important thing on their computer is their data. Whether it’s photos of family events, small business financial records or a music library, your data is usually more valuable than any other files or software on your computer.

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Many parents of college kids have experienced the dread of having their child message, call or write to say that they need money. Technology now allows us many options to send our cash-strapped kids a little loot.

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Staying Connected to Your Kids : A Guide To Surviving College, Part 1

by Geek Squad Agent on ‎09-02-2014 09:58 PM - last edited on ‎07-14-2016 11:50 AM by Geek Squad Agent

It’s been happening all over the country the last couple of weeks – parents wondering how to stay in touch with their kids now that they have left home for school or a job. Although it can feel scary at times, here are some tips on using tech to stay connected.

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Looking to upgrade your old smartphone by exchanging it with your service provider, trading it in at a local retailer, or handing it down to a friend or family member? You probably don’t want to hand over your data, pics, music or apps with it. Here are three steps you’ll want to take before giving your phone to someone else.

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Cellphone app developers are our heroes. Their whole purpose in life is to take one of the most useful devices ever manufactured and figure out a way to add functionality. They are the people who put power in our pockets.

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Best Buy Honchos Visit Minneapolis Geek Squad Academy Camp

by Geek Squad Agent ‎07-30-2014 10:05 PM - edited ‎07-14-2016 09:09 AM

As anyone who has worked at a Geek Squad Academy Camp will tell you, it is sometime pretty hard to get the campers to take a break from their projects and focus on something besides Lego robots or game programming for a few minutes.

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Our Birthday Celebration Continues at the NY Stock Exchange

by Geek Squad Agent ‎07-14-2014 10:08 PM - edited ‎07-14-2016 11:19 AM

In honor of Geek Squad’s 20th birthday, Commissioner Chris Askew, a number of Agents from across the country and a couple of Best Buy Blueshirts rang the opening bell at the New York Stock Exchange (NYSE) on Monday, July 14.

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20-Year Ride to Excellence

by Geek Squad Agent on ‎06-17-2014 10:11 PM - last edited on ‎07-14-2016 09:45 AM by Geek Squad Agent

My, how time flies when you’re having fun.

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In this second post in our series about hard drives, we discuss what computer users need to do to keep the heart and soul of their computers in good shape.

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One of the personality traits we look for in Agents is a certain amount humility. Oh, we can overlook a bit of trash-talking when it comes to video game battles, but we have always felt it important that Agents don’t get too full of themselves. Which isn’t easy, considering all the technological disasters we help client address. But trying to stay out on the bleeding edge of this ever-changing field is enough to keep any technologist humble.

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In the United States, the vast majority of adults drive cars. But most of us don’t really know how they work. Sure, we know to fill it with gas occasionally and how to operate them, but when it comes down to how the engine engages the drivetrain, most of us are at a loss. (That’s why we all have mechanics, right?)

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With the explosion of video content on the Web, many of us are using our computers, at least some of the time, to just watch TV.

Video sharing services like YouTube, Web broadcasting sites like Hulu and Netflix, and pay-for-play services like Amazon Prime and iTunes have made our computers a key source of video entertainment in the modern home.

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The web can be a dangerous place for computer users and sometimes the latest news can be scary — much as is the case with the recent news around the recently discovered “HeartBleed” security bug in OpenSSL, a common form of encryption on many websites today.

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Support for Windows XP Ends Tuesday

by Geek Squad Agent on ‎04-04-2014 10:30 PM

I know we’ve said this before, but it’s kind of a big deal if you are still using Windows XP – Microsoft will stop supporting the XP operating system next Tuesday (4/8/14).

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More on the Retirement of Windows XP

by Geek Squad Agent on ‎03-31-2014 10:32 PM

As we mentioned in a post last week, Microsoft will stop updating and supporting its Windows XP operating system beginning April 8, 2014.

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Beware the Netflix Phishing Scam

by Geek Squad Agent on ‎03-13-2014 10:35 PM - last edited on ‎07-14-2016 09:55 AM by Geek Squad Agent

Last week we published an blog post about how to avoid being a victim of a phishising scam. We hope you took a minute to read it. Although some think the identity theft that happens on the Internet is techie wizardry, nearly all of it can be thrwarted by just being a little more aware of what you’re doing when you’re out on the big bad Web. Skepticism is always the best first line of defense against cyber criminals.

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Google – owners of the the most popular website in the world (according to Alexa) – has never been satisfied being just the primary search engine to the Web. Between mapping the Earth through Google Maps and attempting to make everyone a data input via Google Glass, Larry Page and Sergey Brin have converted Google into one of the main forces driving innovation in the world.

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Phished In! (How to Avoid Being Hooked By a Phishing Scam)

by Geek Squad Agent on ‎02-28-2014 10:42 PM - last edited on ‎04-28-2016 05:52 PM by Social Media Specialist Social Media Specialist

Has this ever happened to you? You open an “official-looking” email that looks like it’s from your bank, credit card, etc. The message is dire — someone may be messing around with your account, and only clicking on a link to “correct” or “verify” your account information will save you. Hurry! Quick! Do it now! Without even thinking about it, fear of loss drives you to click on the link and supply the information requested (and breaking one of the cardinal rules of online security in the process).

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Warning: it isn’t just your computer at risk from hackers. Some recently discovered issues with wireless routers from two different companies show that they too can be vulnerable to hacker exploits that can leave your data exposed to online evildoers. In one case, the affected routers allowed hackers to access data on the victim’s network, while in the other the router was used to distribute a self-replicating worm onto other users’ networks.

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On February 4th, the Libary of Congress in Washington DC hosted the Digital Learning Day Expo, a conference promoting digital learning and technology education in the classroom. Geek Squad was there, presenting on the Game Programming class taught at our Geek Squad Academy camps.

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Long distance relationships (LDRs) are not for the faint of heart. The late-night phone calls, frantic searching for low-cost airfares, the random text messages in the middle of the day, the joyous reunions and sad separations can take a lot out of a person. No matter how strong the connection between you and your loved one is, the miles between you can take their toll. Sometimes all you want to do is see his or her face.

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Seriously: Companies Cannot Scan Your Computer Unless You Let Them

by Geek Squad Agent on ‎01-31-2014 10:53 PM - last edited on ‎05-04-2016 10:33 PM by Social Media Specialist Social Media Specialist

Last summer, Agent Derek M wrote a post for this blog on a popular “infected computer” phone scam. It turns out that there’s a new, more costly twist on this con. Because this new twist is dangerous and more costly to remediate, we thought we would reach out and reiterate some of the points Derek made in his post on the subject last June.

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Macintosh at 30

by Geek Squad Agent on ‎01-27-2014 04:26 PM

The computing world changed 30 years ago. It was on January 24, 1984 that Steve Jobs stood before workers and the press at the Apple Cupertino, CA headquaters and unveiled their newest product – the Macintosh personal computer.

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Browser Cookies: Friend or Foe?

by Geek Squad Agent on ‎01-22-2014 02:56 PM

As a kid, few things could bring a smile to my face faster than cookies. My mother would always find me more cooperative for unpleasant tasks if she if she ended the request with “then I’ll bake cookies.” In my book, cookies are definitely good things.

 

But what about web browser cookies?

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A couple weeks ago, I wrote a post encouraging everyone to make backing up their data their New Years’ resolution. As I was reviewing the different ways to create data backups, it struck me how many devices we use on a daily basis now create and store digital files.

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Computer-Related Phone Scams: How to Spot Them, What to Do If Affected

by Geek Squad Agent on ‎01-09-2014 02:59 PM - last edited on ‎05-04-2016 10:41 PM by Social Media Specialist Social Media Specialist

If experience has taught us anything, it’s that computer-related scammers are persistent. By the time law enforcement catches on and alerts the public, the con-artists are already on to their latest scheme to separate you from your hard-earned cash.

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Our Agents are finding that clients we serve have become more savvy web users and have generally gotten better at avoiding malware like viruses and spyware in their travels down the Information Superhighway. But many clients still come to us asking why their system has slowed down without their antivirus program detecting any new malware infections.

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The One New Year's Resolution

by Geek Squad Agent on ‎12-31-2013 03:06 PM - last edited on ‎05-04-2016 10:54 PM by Social Media Specialist Social Media Specialist

It’s that time of the year again – time to take a good hard look at yourself and resolve to be better next year. And yes, time for magazines, TV news shows and blogs to suggest a New Year’s resolution for you. Yeah, irritating, we know. But this is one you should pay attention too. It’s not that hard and could save you a lot of grief when the inevitable happens.

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Get the Right Start With Your New Phone

by Geek Squad Agent on ‎12-27-2013 03:09 PM

Getting a new phone is fun. Whether you bought it for yourself or it was given to you by a loved one, firing up a new handset is one of the true joys of our wireless world. At some point, all phones seem restrictive after you use them for a while. A brand new phone frees you to get some new wallpapers, better ringtones and those cool apps your old device couldn’t handle. Then, of course, there is the wonderful new phone smell…

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Last Minute Tech Gift Ideas

by Geek Squad Agent on ‎12-23-2013 03:12 PM

So, you’ve done it again. You waited until the eleventh hour to take care of those hard gift decisions. Yeah, you figured something would jump out of some TV or online ad, it would be the perfect thing and your problems would be solved. No such luck.

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Travelling With Your Tech

by Geek Squad Agent on ‎12-20-2013 03:14 PM

Like people all over the world, we Agents often find ourselves travelling to get together with our friends and family over the holidays. And, being more tech-dependent than the average citizen, one of our main concerns is what combination of devices and accessories will we be able to take with us. Sure, Agents travelling over-land can error on the side of caution and fill up the backseat with extra batteries and cables. But those of us who need to grab our boarding passes and stand in the airport security line have decisions to make. Considering that we generally think tech belongs in carry on luggage, weight also becomes an issue.

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Online Shopping During the Holidays, Part 1: Let’s Be Safe Out There

by Geek Squad Agent ‎12-12-2013 03:17 PM - edited ‎07-14-2016 11:14 AM

As the holiday shopping season ramps up, a lot of us are on the lookout for good deals on gifts for family and friends. With all the shopping available online these days, maximizing your gift budget is as easy as firing up your smartphone and hitting your favorite shopping site.

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About three years ago, a message began circulating in cyberspace saying that Geek Squad had discovered a Facebook app called “the Christmas Tree App” and we thought it was “one of the worst viruses ever.” This was a hoax.

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Remote Start, or the Joy of a Warm Car

by Geek Squad Agent on ‎11-20-2013 03:19 PM

Most people who live in the northern states know how uncomfortable it can be to get in and start a cold car. The seats are cold and stiff, the steering wheel is like a disk of ice, and the defroster is blowing air with a wind chill. Since the late 1990s many technically-adept (and cold-hating) northerners have managed to avoid the grim reality of “warming up the car” by installing remote starters in their vehicles. Being able to start your car from the warmth of your house or office with the push of a button eliminated what was, for some of us at least, the worst part of winter.

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One of my favorite things about Facebook is that it helps me keep up with my family & friends. I’ve traveled a lot in my life, and lived in other states and overseas — so Facebook allows us to share a little bit in each other’s lives. Whether sharing pictures of kids, trips & pets, or sharing life experiences as they happen, it generally let’s each of us know what’s going on, and helps keep us close.

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If you own an Apple MacBook Air laptop sold between June 2012 and June 2013, you should know that flash storage drives in those particular models occasionally fail – and that Apple has issued a press release saying they will replace all affected drives free of charge.

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Geek Squad and Yahoo! Partnership Celebrates Our 1 Year Anniversary

by Geek Squad Agent on ‎10-17-2013 03:31 PM - last edited on ‎07-27-2016 04:03 PM by Geek Squad Agent

In September 2011, five Agents from Geek Squad City were selected to lead a cooperative effort with Yahoo! to answer computer-related questions from people on the Answers.Yahoo.com website.

 

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OK, I know. You’re probably saying “not another post from some obsessive-compulsive techie on how a clean computer is a happy computer.” And yet here we are. Why? Because while it’s been said many times before, it’s still just as true. Well tended devices and accessories last longer.

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Look! In the Cloud! (It’s Your Data)

by Geek Squad Agent on ‎08-28-2013 03:34 PM - last edited on ‎07-14-2016 10:52 AM by Geek Squad Agent

According to an Information Week Report, the adoption rate of public cloud services has expanded consistently for the past four years. In a recent survey, 30 percent of respondents said they were using a cloud provider, and an additional 40 percent said they were planning on using or evaluating cloud sevices.

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Each time I return from getting my teeth cleaned, I swear it will be different this time: I’ll develop better dental health habits – brush after every meal, floss at least once a day – in order to avoid the uncomfortable gum scraping (and guilt-inducing “tsk-tsk”) from my hygienist.

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At the most basic level, liquid and electricity don’t mix.  Liquid spills on any electronic device are bad news — and if the liquid has sugar, flavoring, or anything else dissolved in it, you’ve got more problems that just avoiding a short circuit. 

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The Evolution of the Touchscreen

by Geek Squad Agent on ‎07-30-2013 03:41 PM

Touchscreens are the input device of today. They’re everywhere – ATMs, gas pumps, desktops and (of course) our pockets.  The touchscreen is an intuitive, elegant and effective interface whose usefulness in the modern information society is shown by its prevalence in the world around us.

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Imagine this – you are sitting at home minding your own business when you receive a phone call from an official sounding person telling you that your computer is seriously infected with viruses. They say they will help you out and eliminate the viruses if you will provide a credit card number.

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The news media is currently abuzz over an announcement by Karsten Nohl of Security Research Labs, indicating that there’s a new phone hack affecting some SIM cards. What does this mean to you, and what do we know about this latest threat? 

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Ransomware Now Targeting Mac Users

by Geek Squad Agent on ‎07-16-2013 03:46 PM

Apple computer users have mostly flown under the “malware radar” for years. For a variety of reasons, the Mac operating system (OS) wasn’t targeted by hackers as much as Windows was, and Mac users were able to browse the Web largely unaffected by infections. But as Apple’s share of the computing market has grown, cyber-criminals have set their sights on the Mac OS.

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Pet-Proofing Your Tech

by Geek Squad Agent on ‎07-15-2013 03:47 PM

Sharing your living space with our four-legged friends can be tough on your tech. Maybe it’s their lack of opposable thumbs or limited understanding of the alphabet, but it seems to me that my cat just doesn’t understand why I spend so much time at my desk staring at screens. (I should be petting them, after all.) Flop around on my keyboard, chewing on the antennae of my wireless router, or attacking my printer every time I print something out.

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Social Privacy : Google+ v. Facebook

by Geek Squad Agent on ‎07-08-2013 03:50 PM

With the explosion of social media outlets over the last decade, we seem to be spending more and more of our lives online. Social platforms make it easy and fun to stay connected with friends and family, share the latest cute picture of your cats playing with a ball of twine or check in from your new favorite restaurant. Mobile technology means that you don’t ever have to disconnect from your online network. If you’ve spent any time with teenagers lately, you realize some of them never do.

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Becoming technologically dependent is an almost unavoidable hazard of living in the modern world. The PC you are reading this post with is probably the most important (and least appreciated) piece of technology in your life. And, like other significant aspects of our lives (grandparents, dental health, houseplants), we often neglect the care and upkeep those things we will really miss when they’re gone.

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Due to reports of batteries overheating while being recharged, Best Buy has issued a recall notice for approximately 5,100 replacement batteries installed in some MacBook Pro laptops at Geek Squad precincts between September 2008 and June 2013.

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The makers of the Opera web browser announced recently that their internal network was “breached” earlier this month. The company says they have resolved the issue, and that it doesn’t appear that any user information was touched. However, the intruder was able to infect the browser update file, and some Windows users of Opera may have downloaded the infected update.

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Mobile computing devices are letting us access the Web (and take care of business) from just about anywhere. Wireless technology now lets us pay our bills at the coffee shop, check our email while waiting for the kids after soccer practice, or take a conference call while getting our oil changed. Tablets and smartphones make it easy to manage our lives and stay in touch with the office while we are out and about.

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My father told me to aim for the stars so that you can reach the treetops, and at least you’ll get off the ground.

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Have All Your Windows 8 Apps Yet?

by Geek Squad Agent on ‎04-30-2013 04:11 PM

As most PC users (and readers of this blog) know, Microsoft released an update to their Windows operating system last November. The new version of the market-leading OS marked a significant departure from the old way of doing things, employing a less hierarchical organization and touch-friendly interfaces instead of the mouse-and-keyboard /point-and-click world of the past.

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