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Member
Posts: 11
Registered: ‎01-24-2016
Accepted Solution

Bought Mafia 3 Deluxe Edition But No CD-Key included???

I've received Mafia 3 Deluxe Edition in the mail today, but when I open the package there's no instruction manual which supposedly have a cd-key on the back of it. All I got is 8 discs, a map, and two slips of paper (preorder bonus and season pass). When I put disc 1 in for installation, it is asking me for the cd-key which I don't have. What should I do?

New Member
Posts: 9
Registered: ‎04-27-2015

Re: Bought Mafia 3 Deluxe Edition But No CD-Key included???

I have the same issue... contacted Best Buy e-mail support. Bought the physical edition of Mafia 3 Deluxe and the product does not contain the product key anywhere.

New Member
Posts: 1
Registered: ‎10-08-2016

Re: Bought Mafia 3 Deluxe Edition But No CD-Key included???

I had the same issue with my Deluxe edition I got from Gamestop. I even watched an unboxing video on Youtube and noticed that guy didnt have a manual included either (I dont think he realized it when he watched the video). Unfortunately, due to this, I have no way to get my preorder bonus anymore since there were no replacement copies available to me.

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Registered: ‎08-15-2011

Re: Bought Mafia 3 Deluxe Edition But No CD-Key included???

Hello Dexxor,

 

I'm very sorry to hear you've had trouble locating your product key code in the case of your Mafia III game. I can imagine this must have been a disappointment for you. 

 

Regrettably we don't have key codes for the physical games, as they should be included in-pack for all physical copies of the games. You could check with your local Best Buy to see if they have any Deluxe Edition copies to exchange for you or reach out to 2K to request support in replacing the missing code.

 

I hope you're able to find a quick resolution.

 

Sincerely,

Mike|Senior Social Media Specialist | Best Buy® Corporate
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Member
Posts: 11
Registered: ‎01-24-2016

Re: Bought Mafia 3 Deluxe Edition But No CD-Key included???

That is totally unacceptable to me. I've already bought the game for $64, and I want to play to it. I've already reach out to 2k Support, and they said they couldn't help me with my problem. I've also already reach to my local BestBuy stores in the area, and they said they don't carry any Deluxe Edition copies in store.

 

What about calling BestBuy's 1-888 number or reaching them out by E-mail? Would they be able to help out with my problem?

New Member
Posts: 9
Registered: ‎04-27-2015

Re: Bought Mafia 3 Deluxe Edition But No CD-Key included???

Did anyone have any luck in getting this resolved? I think I might just return my copy to Best Buy.

Member
Posts: 11
Registered: ‎01-24-2016

Re: Bought Mafia 3 Deluxe Edition But No CD-Key included???

No, not yet. Did you have any luck on your end, andrew? I've contacted BestBuy 1-888 number and yesterday, they pretty much told me they have to wait from 2K Games to authorize the release of the key codes. Apparently, people that ordered Mafia 3 digitally had a cd-key for Mafia 2 for some strange reason. They couldn't give me an exact timeline when 2K Games is going to do that. I still have my case number if I need to call them again, but I'm starting think that I may return my copy as well to Best Buy if this isn't resolved by the end this week. Or I might try calling them again sometime this week.

 

I mean this is ridiculous. I've contacted support few times through 1-888 number. I already gave them my name, my address and the order number. Yet my problem hasn't been resolved. I've paid $64 physical copy of Mafia 3 Deluxe edition that is missing an activation key! Smiley Mad

New Member
Posts: 9
Registered: ‎04-27-2015

Re: Bought Mafia 3 Deluxe Edition But No CD-Key included???

I know how you feel. Especially since I've been looking forward to playing this since last Friday, October 7th. I contacted Best Buy yesterday, October 11th, as a follow up to my previous call and they still had no clue that all of this was going on. I referenced that all these issues were visible on Amazon's product page (and that they had removed the sale of the physical edition as a result) and that this was an on-going issue even on their own forums, and the representatives still had no clue.

I was told that they'll investigate this further and that they would follow-up on Friday or Saturday with an additional phone call. Being that it's a few days away, I'm willing to wait it out and see what happens. If anything changes, I'll let you know Dexxor.
New Member
Posts: 9
Registered: ‎04-27-2015

Re: Bought Mafia 3 Deluxe Edition But No CD-Key included???

Hi Dexxor,

2K support finally responded back to me after 5 days. They've asked for additional details including my Steam username, receipt, and region. Hopefully this means we can finally reach a resolution to this. Have you tried contacting 2K? I left an online ticket with them.
Member
Posts: 11
Registered: ‎01-24-2016

Re: Bought Mafia 3 Deluxe Edition But No CD-Key included???

Although I've already sent out an email to BestBuy today, I'll try contact 2K again for the second time.