10-07-2016 04:00 PM
I've received Mafia 3 Deluxe Edition in the mail today, but when I open the package there's no instruction manual which supposedly have a cd-key on the back of it. All I got is 8 discs, a map, and two slips of paper (preorder bonus and season pass). When I put disc 1 in for installation, it is asking me for the cd-key which I don't have. What should I do?
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10-07-2016 10:15 PM
I have the same issue... contacted Best Buy e-mail support. Bought the physical edition of Mafia 3 Deluxe and the product does not contain the product key anywhere.
10-08-2016 03:41 PM
I had the same issue with my Deluxe edition I got from Gamestop. I even watched an unboxing video on Youtube and noticed that guy didnt have a manual included either (I dont think he realized it when he watched the video). Unfortunately, due to this, I have no way to get my preorder bonus anymore since there were no replacement copies available to me.
10-09-2016 02:27 PM
I'm very sorry to hear you've had trouble locating your product key code in the case of your Mafia III game. I can imagine this must have been a disappointment for you.
Regrettably we don't have key codes for the physical games, as they should be included in-pack for all physical copies of the games. You could check with your local Best Buy to see if they have any Deluxe Edition copies to exchange for you or reach out to 2K to request support in replacing the missing code.
I hope you're able to find a quick resolution.
|Mike|Senior Social Media Specialist | Best Buy® Corporate|
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10-09-2016 03:07 PM
That is totally unacceptable to me. I've already bought the game for $64, and I want to play to it. I've already reach out to 2k Support, and they said they couldn't help me with my problem. I've also already reach to my local BestBuy stores in the area, and they said they don't carry any Deluxe Edition copies in store.
What about calling BestBuy's 1-888 number or reaching them out by E-mail? Would they be able to help out with my problem?
10-12-2016 02:30 PM
No, not yet. Did you have any luck on your end, andrew? I've contacted BestBuy 1-888 number and yesterday, they pretty much told me they have to wait from 2K Games to authorize the release of the key codes. Apparently, people that ordered Mafia 3 digitally had a cd-key for Mafia 2 for some strange reason. They couldn't give me an exact timeline when 2K Games is going to do that. I still have my case number if I need to call them again, but I'm starting think that I may return my copy as well to Best Buy if this isn't resolved by the end this week. Or I might try calling them again sometime this week.
I mean this is ridiculous. I've contacted support few times through 1-888 number. I already gave them my name, my address and the order number. Yet my problem hasn't been resolved. I've paid $64 physical copy of Mafia 3 Deluxe edition that is missing an activation key!
10-12-2016 02:35 PM
10-12-2016 10:07 PM