03-05-2009 12:43 PM
Solved! Go to Solution.
03-05-2009 02:29 PM
WHOA. I'm impressed.
Uninstalling Norton products is something that is difficult enough to do intentionally, let alone accidentally! They have a tendency to leave cruft in systems even after an uninstall attempt. (I know I was unable to succesfully fully uninstall preinstalled Norton products on my Dell bought in 2006, and wound up just doing a full Windows reinstall.)
I'm not sure what Geek Support covers. The Norton software definately won't be covered by 2 year the manuf. warranty.
Maybe things have improved in the past three years (Not likely given the Norton brand's downward trend from a respectable PC utilities product line to a line of useless shovelware over the previous decade or so), but back in 2006, a Norton product was the last thing you wanted to have on your computer.
03-05-2009 03:59 PM
Actually, I would check with HP Customer Support (a toll free number) and see if the version that came with your system is a trial edition which only works for a couple of months and then you must pay to unlock it for use beyond that time. In most cases, you will probably find it cheaper at a local retailer or online than buying it from Symantec. Also, there are free alternatives that are worth checking into for anti-virus, anti-spyware, and such.
Avast and Grisoft AVG both offer free versions of their products for personal/home use.
Lavasoft offers a Free Anniversary Edition of their Ad-aware Software.
You can find reviews of these products in most computer magazines and computer tech sites.
03-05-2009 04:41 PM
03-05-2009 04:47 PM
thanks, this helps, what you're telling me. so besides checking the control panel or the "all programs" list, where exactly can i find the Norton software still "hanging around" so that i could reinstall it? i'm a little paranoid not having any virus protection at all. Currently, i have the free "antispyware" download that cnet.com recommended, and also the Malawarebyte's "Antimalware" program...but my computer still reminds me i'm still lacking "anti-virus" . what do you recommend? thanks. FYI, some online reviews say the 2009 Norton is much less intrusive and is getting better reviews than the 2005-2008 ones.
03-05-2009 04:53 PM
The Norton 2009 is much better than any previous version.
As far as getting your software back, if all else fails just do a factory restore and they will put everything back to the way it was when it came out of the box.
03-05-2009 04:57 PM
how do i do a factory restore? if worse comes to worst...
and if i do a factory restore, will it delete all the programs i've added thus far (firefox, firefox internet protection, anti-spyware programs, etc)...
03-05-2009 07:30 PM
If It hasn't changed, you will need to press F10 when you turn on your Computer. A factory restore will delete any programs that you have installed. Just follow the prompts and choose full factory restore.
03-06-2009 09:20 AM
You shouldn't have to do a complete Recorvery. HP has an Application Recovery Tool for OEM installed apps that came with your computer.
On your system, find the HP program group and look for either
Help And Support program group
PC Help And Tools program group
Another option is to go into Window's SYSTEM RESTORE and select the option to restore your computer to a previous point. You'll see calendar that will show you all your prior restore points available. See if one exists before you uninstalled Symantec's Security Suite.
If so, make a current System Restore point (this is a back up incase you want to undo any system changes)
After you make your current Restore Point,
Select a restore point from the available ones before you uninstalled Sysmantec, and try restoring your computer. If it doesn't correct the issue, you can restore once more to your latest restore point.
I can't tell you how much Geek Squad will charge for reinstalling your software, but HP support will talk you through the application recovery free via toll free phone or online support. Just have you purchase information and model number handy.