12-11-2008 02:57 PM
my daughter bought a lap top and paid for the accident insurance. Needless to say it was severly damaged. When she bought the lap top they gave her no discs (windows vista), repair department called last night and said her computer was ready. She went to pick it up and now there is no software on it. They told her she should have made reboot discs from the original computer and want her to pay $130 for a new Vista disc? Does this sound right. I am going back to the store with her this evening and want to have my ducks in a row before I take the manager's head off.
12-11-2008 03:00 PM
This is a common practice now with all laptop computers. When I see people buy laptops, I strongly encourage them to buy blank DVD media (blank cd media if there is no dvd burner) because you have to create these discs yourself. If you call the manufacturer of the laptop, and explain to them what happened, they usually will send you these discs free of charge.
Let me know the manufacturer of your laptop and I can proceed to help you out in the right direction for getting recovery discs for your computer.
12-11-2008 03:11 PM
HP Customer service is great - Just click the link below:
Enter your make and model of your laptop and there will be a section it will take you to order recovery cd's It shouldnt cost you more then $15 for them. If you are still under warranty from HP, these discs should be free.
12-12-2008 11:38 AM