BestBuy.Com

[mcantonio2001]

I'm not sure how long this has been going on but I have not been receiving any emails from bestbuy.com at all.  I recently ordered a laptop that was to be shipped to the store.  I never received a confirmation or pick-up notice for the laptop even though the site had told me that the order was placed and I received an order number.  I decided to go to the store to see if it had come in after all and to talk to someone there to find out what was going on.  The item arrived and I picked it up.  They told me that my receipt would be in an email that I never received.  I haven't had any rewardzone updates either.  I have checked my spam folder as well and there are no emails from best buy at all in there.

[Mariel-BBY Retired: Community Connector]

Hi mcantonio2001-

Aaron, from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Aaron-BBY Community Connector]

Hi mcantonio2001,

I’m not personally aware of any errors on either BestBuy.com or MyRZ.com that might be preventing you from receiving messages from us, but I’d be glad to notify our admin team of the situation.  A few questions for you:

• Have you verified the e-mail address associated with your BestBuy.com and Reward Zone accounts?
• Did either account list the wrong e-mail address?
• If so, have you tried updating either account yet?
• When was the last time you received a message from us?