BestBuy.Com

[arstacey]

Does anyone have an email address where I can send complaints to Best Buy?  I tried info@bestbuy.com (which is listed on their site) but my message bounced back as a non existing address.

[Bob_A]

You can post your complaint right here, in this forum. The purpose of this forum is to air out problems and complaints. And, hopefully, to get a satisfactory resolution. 

The Community Connectors (Mods) can take up to 3-5 business days to respond. But responses are sometimes much quicker than that.

It's also possible, if not probable, that some of the many other participants in this forum. Can provide you with some useful input. 

So state you complaint, here and now, clearly and concisely. And you can expect some feedback, sooner or later. 

FYI - Diatribes tend to be counterproductive. 

Good Luck 

[arstacey]

Fair enough.  I will post my complaint as simply as possible.

In June I went into our local Best Buy mobile store to have my family look at the phones Sprint offered.  We had two days until a few of our contracts were up and wanted to switch  from AT&T.  The rep informed us that Sprint was offering a port-in credit for anyone porting from another carrier.  We came back two days later to port three lines, including one that still had 6 months left on the contract, because the rep showed us that porting at that time would cover the cost of cancellation fees.  We were given instructions to go to Sprint's site and register for the port-in credit, which I did.

When I received my September Sprint statement, there still was no port-in credit.  I called Sprint who informed me that purchases at Best Buy did not qualify as they are a National Retailer and could not participate in the program.  The reps at Best Buy said I have to speak to the manager who never seems to be there and does not return my calls.  I seem to be stuck between the Carrier who says "Not My Problem" and the Retailer who apparently hopes I will just give up and drop the issue.

The reps also failed to tack on our discounts, which we reminded them about several times, and wouldn't call customer service to help.  Since it wasn't done at the time of activation, it took 2 months to get the credits costing me another $186.  So in all I am out about $560.  

[bluez88]

It is bad enought that the customer service jobs are outsourced to India for a few rupees, but to be in a call to make a payment took 16 minutes that is unexcusable.
Best Buy has prove to me once the sale is done what happens afterwards is not their problem.

Bring back the jobs to the United States so we can at least get our names answered right, totally disgusted with today's transaction

[Bob_A]

While I fail to see how your complaint is relevant to this particular thread. I am in full agreement with your objections to customer service jobs being outsourced to India. 

If you are referring to an attempt to make a payment on a Best Buy HSBC Credit Card. Then it was the HSBC Bank that you were calling in India, not Best Buy. 

BTW: - HSBC is a foreign bank. That is headquartered in London. But actually owned by a different company that is headquartered in Hong Kong. Where it is only subject to the laws and customs of the local Chinese Communist government. 

[zacharoo2]

The email contact us link is under Corporate Info at the bottom of the page, then click Contact Us.

http://www.bestbuy.com/site/olspage.jsp?id=cat12104&type=page

[CBlack]

1888BestBuy is not outsourced to India.  They do have several call centers right here in the good 'ol USA.  Trust me.  I work at one.

CB

I do work for BestBuy, but what I post here is my own opinion and in no way reflects the official opinion of BestBuy

[Dorothy-BBY Community Supervisor]

Good afternoon arstacey -

Justin, from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Justin-BBY Community Connector]

Hello arstacey-

Welcome to our forums!

I too would be aggravated if I experienced your described scenario.  I'm very sorry for the inconveniences and length of time this issue has taken; I'll do my best to assist in any way I can. 

To get personally involved, I would like to gather some additional details about this instance from you, so I'll send you a private message.  To view your private messages, ensure you're logged into our forums and click on the envelope icon in the top right corner.  If you have any other questions or comments, feel free to reply to this topic, or if you'd prefer, you may send me a private message by selecting the link beside my name. 

Thanks for posting,