BestBuy.Com

[RDMyersJr]

As someone who placed an order with BestBuy.com  almost a month ago and had their product delivered to the wrong address twice in a row by UPS, I should know.  Not only does UPS refuse to accept responsibility for their mistakes, they also make you call the shipper first before they'll even open an investigation, even if there is no doubt that they screwed up...say, if they delivered your GPS to a business instead of your single family home, twice.  So then you call Best Buy, and they too refuse to accept responsibility for the mistake.  Almost a month later, you've paid for a product that you don't have, and a product that some receptionist now has two of.  Word to the wise, use store pickup, or better yet, don't shop BestBuy.com, personally, I am severing ties with Best Buy as soon as I have reported this to the BBB & Attorney General.

[JJW0782]

If I am buying something large or expensive I generally go to the store and pick it up myself. Lately though you are right the mail services are getting terrible and expect them to get worse with the economy. Nobody wants to take responsibility cause it costs more money for them for a replacement. Thats not an excuse its just a fact. Lately I haven't been doing any online shopping. I even been having problems with USPS lying on their tracking information. I ordered something in the past and had USPS ship it. I checked tracking it said delivered before the mail came out. Word to wise, its better to buy stuff in store and get it yourself.

[Adamtech Emerging Expert]

Why would you complain to the BBB and AG about Best Buy when UPS was the one who shipped the item to the wrong address?

[Nokia]

You're reporting BB to the BBB and AG why? For using UPS? If the product is being shipped to the correct address, it is not BB's fault.

As for UPS, I've never had a problem with them. They once delivered a GPS receiver to the wrong address. I called them, and they had the driver go retrieve it and deliver it to me.

[RDMyersJr]

The incorrect delivery is absolutely the fault of UPS.  However, BB's failure to take responsibility for serving their customer lies solely with them.  I have spent about five hours on the phone with both BB & UPS over the past two weeks attempting to resolve this issue.  When I called BB, they first attempted to reship the item, via UPS.  UPS delivered it to the wrong address, again, probably the same one, at that.  When I called BB again, the first question I asked them was, "why did you ship it again via UPS when they delivered it incorrectly the first time?"  Anyone want to guess their answer?  "Our contract..."  When I asked them to reship via FedEx or USPS, they told me that they couldn't (read: wouldn't).  When I asked for them to arrange for a store pickup...well it turns out that it's an online-only item now...  Well it wasn't when I ordered it.  I had it shipped because I thought that it would be more convenient.  Ha, looks like I was wrong on that end.  To date, neither BB nor UPS knows what happened to this package, and to date, there is no status in the "tracer investigation," either.  Lucky for me a UPS truck parked in front of my home this morning.  All it took was me cornering the driver (read: standing in front of his truck) to get a real status, "no idea."  I'll be canvassing local businesses tomorrow, since I now know the name of the receptionists that signed for my package...the packages that were supposed to be delivered to my single-family home...where there is certainly no reception desk.  Anyone wanna bet that I find the package before BB or UPS does?  Tune in tomorrow, same bat-time, same bat-channel, for the thrilling conclusion...

We're in a recession, folks, when your customer calls, unhappy, and offers a suggestion that doesn't cost you any more money, make it happen.

 ...and when that customer happens to have been a member of your "Reward Zone" program for the past ten years, is a Premier Silver member now, just spent $1K on an HDTV & a Blu-Ray player, and even has a Reward Zone MasterCard...maybe you ought to try a little harder to make him a happy guy...

[JJW0782]

Is there not the slightest chance that you made a typo in the address if it shipped out wrong twice?

[Adamtech Emerging Expert]

One of our Community Connectors would need to look at the orders to find out.

[Nokia]

BB does have a contract with UPS for shipping, which means if something is shipped out any other way, hefty fines are imposed. So, shipping it FedEx would definitely cost more, on the order of hundreds or even thousands of dollars in fines.

When UPS delivered the GPS receiver to the wrong address, I didn't get mad at TomTom. Well, actually, I didn't get mad at all since I don't anger easily. But I held UPS, not TomTom, accountable.

[Rrrrrrr]

And if you think Fed Ex is any better than UPS, I have some ocean front property in Montana I would like to sell ya.

I've had packages totally LOST by Fed Ex. One was a new camera body I ordered. Took a month to get straightened out. Had a couple packages from UPS damaged which they took care of right away. Never had a problem with USPS though.

[Aaron-GS Community Connector]

Hey RDMyersJr,

I can imagine how frustrated you must feel if you have experienced difficulties with your online purchase.  Although I do not know why there would have been any confusion regarding shipment, I apologize if you found this to be the case.

I was pleased to learn, however, that you have received your order since making your initial post.  If you are in need of any additional assistance please do not hesitate to let me know.  You can send me a private message by clicking on either my signature below or the letter icon in the upper right-hand corner of the page.