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New Member
Posts: 2
Registered: ‎09-20-2018

bad experience

Hello,

 

I recently purchased and item online Aug 18th, I recieved the item on Aug 24th. The condition was fine when I opened the product on Sep 20th. The reason I ordered this item early was for work and I knew ahead of time that I would need it for this date Sept 20th for programs that I needed to download at this time. While trying to do so with my company this computer is not compatible because it only has 4gb of RAM. For the programs for the new job it requires 8gb. Originally, I just wanted to exchange this item for an 8gb one but you don't have anything you can order or that I need, without paying a ridiculous amount more which is what I was originally trying to stay away from. So when trying to return it I was told I couldn't because of the 15 day return policy. I have had this item for 27 days now. I understand that its 12 days out but it's in the same exact conditon as it was on the 15th day, or the 1st day let alone before I made the purchase just no box. So because of your "15 day policy" I'm just automatically suppossed to be out the $600 that I paid for this? I understand policies, but I also understand customer service. No one that i've talked to to try to resolve this issue has performed even okay customer service. I have worked retail and I know that there is something you guys can do for me as this is still a new computer. 

 

This is not the first time I have had issues with this companey.. after the first one it took me awhile to be able to put trust back into your company to make another purchse. Well I did and obviously thats my mistake? I called best buy corporate to hopefully get some help talked to a rep and have been on hold for over an hour now waiting to hear from a supervisor, after being told it would take 5 minutes. 

 

Im trying not to be difficult but it is ridiculous the way that I have been treated at your stores let alond just expecting your customers to just be out $600. 

Posts: 8,270
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Registered: ‎11-10-2008

Re: bad experience

I am not trying to make you upset in any way, but you did not take the time to check things out before buying so how is it their fault for your buying decision?

 

Customers need to check their items to make sure they are satisfied before the 15 days are up and there are no exceptions to the rule.

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Contributor
Posts: 304
Registered: ‎02-07-2011

Re: bad experience

You may be able to add ram to your current laptop. The geek squad should be able.to advise you.
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Registered: ‎12-23-2016

Re: bad experience

Hi quincylauf,

 

Welcome to the Best Buy Community forums.  I appreciate you reaching out to us regarding your recent purchase.

 

Under our Return & Exchange Promise we offer 15 days for most customers to return most products. Our Elie and Elite Plus My Best Buy members get 30 and 45 days, respectively, however. I’d be happy to review your purchase to see if you may qualify for an extended return period.

 

Please reach out to me through a private message by using the link in my signature below this post. I’d need your name email address, phone number, and order number to look into this for you. I can also review that laptop to see if any additional RAM can be added, as nckhammond suggests.

 

Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
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